Archive for July, 2009

ebay calls on EU policy makers

Tuesday, July 28th, 2009

ebay flexes its muscle

ebay flexes its muscle

For those of us with with an online presence as well as bricks and mortar shops, ebay have been starting their own small (or not so small really) revolution against brand owners….

If this doesn’t affect you now, it may in the future, as a seller, brand owner or manufacturer.

Basically the story goes something like this – ebay was created on the foundation that people could be empowered by building a global trading platform where almost anyone could buy or sell almost anything. Ebay feel that that this foundation is now under threat from some brand owners and manufacturers who are trying to turn back the clock by blocking the sale of their products on online marketplaces and other websites across the EU.

The bottom line here is the right of sellers to compete fairly in the online market place and the right of buyers to be able to access the best possible deals from the widest array of goods.

Some of the not so happy brand owners have argued that their reluctance is to prevent the sale of counterfeit goods on ebay among other things,(and you might think they have a point) but ebay argue that their reluctance to have their brands hosted on ebay amounts to unfair trading practices and they’re calling on EU policymakers to amend the EU competition law to stop these “unfair” trading practices.

E-bay’s position is that brand owners have “descriminated against them”, and I’m sure that many of us remember the Tesco grey market war with Levi’s back in 2001. Levi’s won that round, with the European court ruling that trademark holders can stop businesses importing their products from outside the EU and then selling them without the trademark holder’s OK.

As a manufacturer and brand owner who has veto’d retailers from selling some of our more exclusive brands on e-bay and similar sites, this is squaring up to be an interesting fight, both sides have power and money, but my bet is that intellectual copyright will win out over the rights of the consumer – for now at least.

But it might be worth keeping an eye on this particular battle ground because if the rules are rewritten then selling goods over the internet is going to enter a new phase…

Trying to work something out ?

Tuesday, July 21st, 2009

What's the missing piece...?

What's the missing piece...?

I don’t know if you’ve been watching the recent spate of recession busting retail programmes that have hit the TV channels recently? They range from Sainsbury’s wondering how to do it better, to Mary’s upping the game for charity retailing (and taking some stick for it, although she did a great job !) undercover boss, and now onto Gerry’s big decision….

The last one is my favourite because it deals with family businesses, the kind that most of us run, and they’re fraught with all kinds of problems that bigger or more devolved businesses don’t face, partly because there’s not so much emotion involved in being employed in someone else’s business, or at least that’s how it appears to me.

Gerry deals pretty much exclusively with family businesses, and as far as I can tell he’s looking for strong leadership, or at least the potential for it. But the programme does seem to discount the work of the founders in making award winning pastries, beers or holidays – this seems to get glossed over in favour of sales, sales and more sales…. Don’t get me wrong, I don’t think any business would turn down more sales its just that the passion for the product is what creates the business. The sales follow on from that….

Which brings me to my next musing…. How do you keep the passion ? How do you keep learning so that your business stays interesting ? How do you keep from going slightly bonkers when the sales go down?

It seems to me that the best way would be to swap businesses for a day with another business owner – because its always easier to see the “faults” or should we say opportunities for development in other businesses than it is in your own….

It’s a radical idea, and maybe a bit uncomfortable, but how about if instead of swapping businesses, you just swapped knowledge ? Maybe you have sales skills that you could teach your neighbour who has marketing or accounting skills?

As long as you agree the boundaries before you start – play nice, no abuse and no hard feelings…. It could work, and you’ll certainly get a fresh perspective on your business, maybe it’ll show you the missing piece of the puzzle… and for free !

What’s your vision?

Monday, July 6th, 2009

What's your vision ?

What's your vision ?

Its no secret that it’s a particularly challenging time we’re all going through right now, so how about instead of having some vague plan to survive we actually make a success plan?

What’s a success plan ? Its simply a plan or a goal setting exercise that will take you closer to reaching your goals in say 60 to 90 days. Even better than doing this exercise would be doing it with other people in your circle, other businesses if possible so you could spur each other on!

So, how can we do this? Firstly, we need to create a vision ! What do you want to be, do and have – be specific. It helps to create a vision board, cut out images from magazines to go with your goals, whether they be business, health or relationships, because lets face it, life works better when its in balance.

Vision boards are very cool, don’t dismiss them as Tony Hart meets earth mother, they’re actually a great way of getting your RAS or reticular activation system to focus on what you want to achieve (rather than what you don’t want to achieve)

Your RAS looks for patterns in all the gazillion pieces of information it processes daily to see which pieces match the images you’ve already set out in your brain (for example in your vision boards) It’s a super cool, intelligent and sophisticated system that most of us don’t really know how to use to our advantage.

Once you’ve laid down your vision, and its clear, not fluffy round the edges, the RAS system starts to work, noticing people, opportunities and basically anything that seems useful to it in getting you closer to your vision or goal.

You’ll suddenly find that you’ll meet someone really useful to you, or a magazine you pick up will have an article on exactly the problem you were bumbling around in your own head trying to solve.

So, today is a day for vision boards, and a clear plan of what you want to achieve in the next 90 days.

We’ll go through the next steps later in the week.