Archive for May, 2011

There’s definately something about Mary !”

Sunday, May 22nd, 2011

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Mary Takes on the High Street

Mary Takes on the High Street

Its the biggest retail news since woollies closed its doors.

Mary Portas has been asked by the Government to take a look at our ailing high streets…. (about time too, i can hear you chorus) As she says, “the city centre picture is one of steep decline. Three years ago six per cent of high street shops were vacant; by the end of last year the figure had grown to 14 per cent. At this rate, in two years’ time, more than a third of city centre shops will be boarded up, But it’s not just the shops that are going from our high streets; banks and post offices are disappearing too. As they go, we lose a feeling of community because the high street is the heart of a town. And, as high streets empty, the crime rate increases.”

If you’re nodding your head in agreement, the question really is, what should we be doing ? Are the high streets worth saving, or are we just entering a new digital age and we all just need to move on and make space for the big retailers ….? What do you think we should do to revive the high street ? Or shouldn’t we bother, is it a case of change or die ?

Mary is asking for our opinions, and this is as good a time as any to add your comments into the pot – hopefully something good will come of it, maybe she’ll be able to persuade landlords that upward only rent reviews and quarterly rents payable in advance aren’t such a cool option…?

You can follow Mary’s quest on her website www.maryportas.com Here’s an extract from there to get you in the mood

In May this year, I was challenged by the Prime Minister and Deputy Prime Minister to undertake an independent review on the Future of the High Street – to help ‘bring back the bustle’ to our town centres.

And with town centre vacany rates doubling over the last two years, the need to take action to save our high streets has never been starker.

I am calling on business, local authorities and shoppers to contribute their ideas on how we can halt this decline in its tracks and create town centres that we can all be proud of.

If you’ve got something to say about the state of our high streets – be it an observation, insight, initiative or idea – please add your own contribution to the debate.

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Optimism and achievement (sunglasses in the rain)

Tuesday, May 10th, 2011

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Optimists get the job done

Optimists get the job done

“Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence”
Helen Keller

This month has had it all, sunny weather, bank holidays and of course, the Royal Wedding. Whether you’re an ardent royalist or more of a take it or leave it person, you have to admit that we staged a spectacular event, watched by millions, or was it billions ? We do know how to throw a party and celebrate. The wedding, the weather and the bank holidays definitely cheered everyone up a bit.
The really interesting thing about this is that people act differently because they feel differently. Feelings aren’t supposed to be a big part of business, it’s supposed to be about logical thought and proven formulas – in a hold on, here comes the science kind of thing. But in reality how we feel is a massive determining factor in how we behave.

Of course sunny weather and bank holidays aren’t great news for all retailers, but generally sunny weather brings out shoppers, we buy food for the barbeques, for picnics, products to sort our gardens out for summer and of course the latest fashions…

On a more general level how we feel is one of the most important factors in determining our success.

An ability to generate positive thoughts will enable you to do much more than if you’re constantly in a state of doom – the only thing you’ll be able to do from there, is talk yourself out of pretty much anything.

I had a real close up look at this scenario myself recently. I had an idea to promote my city centre – it’s a good idea, that’s pretty much what you need to know. I have no sausage of a clue how to put it into practice, but I’m resourceful, so I’ll figure it out in the next few weeks.

As you do, I discussed my brilliant new idea with some of those closest to me – some were enthusiastic, some were positive (but didn’t want me to fall on my face) and some were downright sceptical !
Which seemed rather funny to me. I can already see my project working, I already know what it’s going to look like, how it’s going to be displayed and who’ll like it (and who won’t) so in my head it’s a done deal. Now I just have to figure out the logistics. So it will happen. This idea and the reception to it from those around me is what sparked this post.

To achieve big things in life, you have to finish them before you can start them… whoa there… what am I talking about – is that even possible ?

Take an example – building a house, if you’re going to build a house you’d better have sat with a planner or architect first, or how would you know what you’re going to build. So, once you have the picture of the house in your head, and you’ve worked out the details – only then can you buy the bricks and commit to the building process.

Same with my idea… Is this ridiculous optimism? I’d say no, it’s a certainty. Doom, gloom and the state of the economy are no reason not to start a project, in fact they’re probably more of a reason.

The dictionary definition of Optimism is” a disposition or tendency to look on the more favourable side of events or conditions and to expect the most favourable outcome”

Optimistic people get things started, advertised, marketed and sold. In a culture where we’re conditioned to spend a lot of our time moaning, Optimism breaks the mould and does a little dance.
Optimists create their own circumstances – others wait for them to happen – they feel good when its sunny, or they have a holiday, or their sports team wins, ie they’re influenced by external events, which isn’t a great place to be – Passing the power to feel good in your life over to a possibly occurring external event isn’t going to make you feel great consistently.

I’m not talking about the ridiculous Pollyanna type of optimism or wearing sunglasses in the rain – I’m talking about the state of mind that gets the job done, whether you just lost a big sale, google changed the algorithym rankings again and your website slipped down the rankings, or your latest employee turned out to be a real numpty. The belief that makes you sit down, look at what happened and then go back to work and figure out what you need to do to get a different result next time.

It all comes down to focus – Deciding where you’re going, what you’re going to do to get there and then taking some action to get those results….

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Extreme retailing: Location, Location, Location

Monday, May 2nd, 2011

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store front design

store front design

What can you do if your shops location isn’t A1, or you’ve got some location challenges ?

Maybe the town centre has moved away from your location over time, if an anchor store moves, it can displace shoppers, maybe stores around you have closed leaving your store a bit isolated on your street or maybe your store had other advantages that outweigh the drawback of the location.

Basically the nearer the epicentre of town your business is, the more expensive the rent will be. Cheaper rents apply to A2 locations, or those up or down stairs, around corners or with obstacles of some kind in their way.

A rule of thumb for working out your costs is that the more you save on location, the more you’ll have to spend on advertising.

So what can you do to promote your store if you have a location challenge? Firstly, you have to be a bit more inventive. People generally feel uncomfortable entering a store where it is not obvious (for location reasons) what they’re going to find, so if your store is up or down some stairs, in a back street or has some other location disadvantage then take a look at the following ideas which we’ve tried and tested over the past 15 years in our store.

1. A good tip is to have something cheap like cards for example just inside the doorway because if people feel uncomfortable getting into your store, they’ll always be able to buy a card. This takes away the barrier to entry.

2. Props: for example put tables and chairs outside (without looking like a cafe) any other props will do too. Preferably oversized props to draw attention to your products.

3. Hand made signage that is regularly updated. I’m thinking of chalkboards here – easy to write on and update and you don’t have to be an art graduate to do this.

4. Clean and spotless exterior

5. Flower garlands (in season)

6. Balloons – filled with helium – check them regularly otherwise they can look a bit sorry for themselves.

7. Flowerpots – with plants that are colourful and alive and healthy – the bigger and more vibrant the better.

8. Statues / Artwork – securely fastened – again the bigger and more vibrant the better – subject to planning permission, local by-way rules.

9. A boards (Check that these are allowed by your local council)

10. Signage – can you put brand names that you stock up on the shop sign – if so this takes selling to the second stage as known brands help to establish credibility.

11. Lighting – fairy lights, overhead lighting, pools of lights, coloured lights (avoiding red for obvious reasons) but coloured lights in a dull area attract attention.

12. Sound – can you pipe through music from your store into the street (at a low level) so people can hear what is going on inside.

13. Leaflets – showing what your store is about – with trial offers ?

14. Signs – saying things like “need help with the stairs, your pram, etc, Please ring this bell for assistance.”

15. Have a welcome mat or entrance carpet

16. Publish pictures of the interior of your store on the exterior along with recommendations or reviews you’ve received from the press and satisfied customers.

17. Have a video playing outside the store, showing what’s going on inside.

18. Bunting or flags – if appropriate – anything that moves in the wind and attracts attention.

19. Canopy – can you make the most of a negative feature and really dress up the entrance to your shop – a vivid canopy would stand out in an otherwise dull street.

20. Use your security shutters to advertise your business even when you’re closed !

To all of you reading this with wonderful shop fronts and lots of window display space, spare a thought for those of us in a scheduled ancient monument where the only use for the windows is to shoot arrows from…..

We’d love to hear any tips that you’ve tried if, like us, you retail from an unusual store…

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