Archive for the ‘brand ambassadors’ Category

Independents day - July 4th !

Tuesday, June 21st, 2011

Your high street needs you

Your high street needs you

What is Independents’ Day?

Well, Skillsmart Retail and the National Skills Academy for Retail are teaming up with local retailers across the country on 4th July to celebrate Independents’ Day, championed by the formidable Mary Portas. Shoppers are going to be encouraged to buy at least one item from their local independent reatailers and celebrate diversity on the high street.

They are championing the skills great independent retailers have and they want to show the public that their local shopkeeper is not only a vital service, but someone who wears many hats; they are the accountant, sales assistant, buyer and often everything in-between. Well, amen to that ! From all of us who are getting dizzy with the multiple chameleonic roles we play in a single day this will be welcome news. This is all part of the campaign to back the high street and maintain diversity, while getting rid of the ugly eyesore empty shops.

Firstly the government appointed a retail adviser to bring back the bustle to our high streets, which was contraversial enough. It proved that there was a problem with our city centres and high streets (which we’ve all known for ages), finally, it seems that even the government noticed that.

When this new retail adviser, as her first initiative, launches a “declaration of independents” its time to sit up and pay attention. When you learn that its Mary Portas of “Mary Queen of Shops” fame, its time to take out a notebook and start taking notes !

Mary Portas is known for no-nonsense plain speaking and innovative ideas. Her ideas boost retailers enthusiasm, knowledge, skill base and earnings. With a successful retail background and a commercially savvy consultancy agency, she marries the two areas in her own unique way.

It is tough on the High Street and has been for some time. With town centre vacancy rates doubling over the last two years, the need to take action to save our high streets has never been more obvious. Consumers have seen their discretionary income fall as the cost of just about everything has risen. So in real terms this means less money to spend on anything that isn’t a necessity.

Some retailers have fared better than others and there have been some well publicised casalties in the bigger chains. But the real story in the change of the high street has been that of the independent. Over the past 40 years Britain has changed from being a “nation of shopkeepers” with vibrant high streets, buoyant with diverse retailers, to one where the chain stores are represented everywhere, leading to charges of “Clone town”

Clone towns are not a good idea for many reasons, primarily that Independent businesses are vital to our local economies. They ensure the unique character of an area. They are more accountable to customers and the local community, more likely to support local charities and have greater direct control over the environmental impact of their businesses.

Furthermore, money spent at locally owned independent businesses goes around longer in the local economy. It yields two to four times the economic benefit to the local residents compared with non-local businesses. This means more local income, wealth, and jobs and of course the intangible aspect of community.

Supporting independent businesses creates local jobs, preserves economic diversity and safeguards the environment and that has to be a good thing. Whilst the larger stores are the anchors in our cities and towns, its the independent businesses who offer the diversity thats lacking and the mix that keeps it all interesting, as well as being a valued link in the community, which seems to be so sadly underrated and under reported.

So what does a brand ambassador need to be successful ?

Wednesday, May 20th, 2009

Find your voice...

Find your voice...

When we think of brand ambassadors we tend to think of rich, successful celebrities getting paid to endorse big name brands. But that’s such a narrow definition – What if you’re a cool skate store, then how about talking to the local skaters, finding the best local one and helping him or her out – ie before they become too big to be interested in you ?

Or how about approaching a local band, and offering to kit them out, or supply their jewellery, in return for them talking about it, blogging about it, you can see where I’m going with this…..

If your business is babies clothes, then how about finding a new mum who’s well connected, loves giving coffee mornings and offering her a few products to “road test” for you – this works for both of you as each of you get some positioning with this model of working, it’s a win win, or as close to it as we can get !

So what qualities does a brand ambassador need to be able to talk about your company and to share their belief and influence others?

The number one ingredient in this cake is passion !

Pure and simple, they need to love your brand, what you aspire to, what you’re trying to create – in short to buy into your vision for the future.

You could be feeling a bit frazzled at the idea of trying to build a circle of brand ambassadors for your business…. But its really not as difficult as you may think

Consider that you’ve already got the basics down, you have the store, product or service, the vision, the USP, and you know where you want to go…

So the next step is sharing this with those around you – you may think that they arlready know all this about you, but I bet you’ll be surprised to find that most don’t. Either you’ve been backward about coming forward, or they haven’t been listening because they either didn’t buy into it, or couldn’t see what’s in it for them ?

So, make sure your employees, friends & family are motivated to help you spread the word, tell them your story, your hopes, your plans and how you’re going to do it….

Remember” the world makes way for the man who knows where he’s going !”

Talk to customers who are thrilled with your service or product, ask for a testimonial, add it to your website and marketing materials and make sure that you spread success stories !

Celebrity brand building through ambassadorship works to build brand loyalty as the celebrity involved has some kudos, or a level of respect and trust that entices consumers to follow his or her choice.

But our world is changing so fast today, that celebrity brand building can include online social media, it could include influential bloggers or Twitterers with large followings, and there’s no reason on earth that you can’t be a successful brand ambassador for your own business.

In fact, its essential !

Brand ambassadors and representing your brand !

Monday, May 18th, 2009

Who are your brand ambassadors...?

Who are your brand ambassadors...?

A brand is essentially your business’s product or service combined with your unique positioning, basically how you do what you do. All brands stand for something in the consumers eyes, and what your brand stands for is vitally important for the success of your business.

Many of the top brands have brand ambassadors who promote them (for a fee of course) so Beyonce, our star above represents Samsung and Armani among others, while Keira Knightley is the brand ambassador for Chanel, and Jessica Biel for Revlon, to name a few, just to get you in the mood for the blog…

Just to clarify what we’re talking about exactly here – “A brand ambassador is a a well-connected person or a celebrity who is used to promote and advertise a product or service”

Whilst this is clearly true, I’ve been thinking lately that there’d be value in thinking of ourselves as brand ambassadors for our ownbusinesses. The following definition is more inclusive “ a brand ambassador is a representative of an organisation that best portrays the product, service qnd passion of the organisation “

Maybe we don’t all have Beyonce on speed dial, but if you consider the definition of a brand ambassador above, then the scope of your brands ambassadors becomes much larger and spreads and morphs into a variety of audiences, many with the potential to influence others.

Clearly all employees are ambassadors for your shop, if they are saying good things about you and your shop to their network of friends and family, this can bring new customers through the door.

Your customers can be ambassadors for your business if they like what you do and what you stand for. Seth Godin called this the era of conversation marketing, so if your customers like what you do, you’ve pretty much lit the blue touch paper, so you’d do well to stand well back and let them get on with the business of promoting you themselves.

Certain people are just more socially aware, better connected and better at connecting with other people, these are called “influencers” and if you have a customer who’s an influencer who loves your business, you can expect sales to increase because of this connection, in some ways its more like patronage, an old fashioned term, but well used in this context.

Consider that you’re the best ambassador for your brand, as Pierce Brosnan isn’t currently available, we all have to work with what we’ve got !

The key motivation of a brand ambassador is passion (notwithstanding the motivating factor of money of course ) – and as its your business if anyone is passionate about it, then you’re the best person to showcase this trait successfully.

Take a second to work out, or maybe remember, what you’re most passionate about in your business if you’ve never considered this angle before…

Is it the sense of community you love?
Living your dream ?
Empowering others ?
Selling beautiful aspirational things?
Selling everyday useful things?
Providing a service?
Being in the middle of things?
Sourcing amazing products for your shop?
Or something entirely different ?

What’s your passion?

How can you tell everyone about it ?