Archive for the ‘Emerging trends’ Category

ebay calls on EU policy makers

Tuesday, July 28th, 2009

ebay flexes its muscle

ebay flexes its muscle

For those of us with with an online presence as well as bricks and mortar shops, ebay have been starting their own small (or not so small really) revolution against brand owners….

If this doesn’t affect you now, it may in the future, as a seller, brand owner or manufacturer.

Basically the story goes something like this – ebay was created on the foundation that people could be empowered by building a global trading platform where almost anyone could buy or sell almost anything. Ebay feel that that this foundation is now under threat from some brand owners and manufacturers who are trying to turn back the clock by blocking the sale of their products on online marketplaces and other websites across the EU.

The bottom line here is the right of sellers to compete fairly in the online market place and the right of buyers to be able to access the best possible deals from the widest array of goods.

Some of the not so happy brand owners have argued that their reluctance is to prevent the sale of counterfeit goods on ebay among other things,(and you might think they have a point) but ebay argue that their reluctance to have their brands hosted on ebay amounts to unfair trading practices and they’re calling on EU policymakers to amend the EU competition law to stop these “unfair” trading practices.

E-bay’s position is that brand owners have “descriminated against them”, and I’m sure that many of us remember the Tesco grey market war with Levi’s back in 2001. Levi’s won that round, with the European court ruling that trademark holders can stop businesses importing their products from outside the EU and then selling them without the trademark holder’s OK.

As a manufacturer and brand owner who has veto’d retailers from selling some of our more exclusive brands on e-bay and similar sites, this is squaring up to be an interesting fight, both sides have power and money, but my bet is that intellectual copyright will win out over the rights of the consumer – for now at least.

But it might be worth keeping an eye on this particular battle ground because if the rules are rewritten then selling goods over the internet is going to enter a new phase…

Still not twittering…?

Monday, May 11th, 2009
Still not twittering...?

Still not twittering...?

Twitter, (and other social media are doing) are changing all the rules of advertising and marketing. This is going on under our noses, and we’re now in the era of conversational marketing. You hadn’t noticed ? Prepare yourself because this is a huge shift in the way things work, and the implications are massive for all of us !

The internet and social media have changed the way we discuss corporate brands and reputations. Yelp allows us to rate and review local businesses we frequent, Facebook allows us to connect with friends and family and share our interests and our shoe addictions, and Twitter is the destination for any shred of emotion we want to share with our network !

Consumers are figuring out that they get better information and support from being networked to each other than to companies. In short they turn to each other for advice.

The good news for businesses is that we are apparently allowed into their conversations. More and more companies are building MySpace pages, launching facebook profiles or setting up Twitter accounts for customer support. They are finding that the corporate voice of “we have something to tell you” doesn’t work on these mediums, instead a new conversational marketing language is what works on the new media.

A recent survey of Twitterers, asked about their top reasons for using the platform stated the top two as:

• I find it exciting to learn new things from people
• I value getting information in a timely manner

Having lots of people follow them was not a high priority for them.

So, from a consumer’s viewpoint, the new social media redress the balance between consumer and faceless large company, or even faceless small company. Retailers are using Twitter to engage with customers, both for customer service issues and to get feedback and dialogue with customers – almost a market research perspective. Not, interestingly enough – for selling, or at least not exclusively.

Seth Godin, the world famous marketer said that marketing is the act of telling stories about the things we make, do or create – stories that sell and more importantly today perhaps in our virtual world – stories that spread !

From a business or marketers perspective, engaging in Twitter allows you to be in the loop and also to hear what is being said about you and your brand, which gives you an opportunity either to learn from what you hear or to respond. If someone was bad mouthing your business wouldn’t you want to be able to defend yourself?

Aside from information and protecting a brand, Twitter also allows you to build a following that you can tweet to - letting them know about your business, your personality and what you have going on…. for free - in effect its free advertising, all it costs is your time and you can join the conversation !

If you are finding your tweets a bit much to handle, check out tweet deck, it’ll manage them for you and enable you to keep chirruping !

Can a yawn create a retail epidemic?

Friday, March 27th, 2009

Yawning is infectious !

Yawning is infectious !


What’s an epidemic and what’s it got to do with retail?

Epidemics are by their nature contagious. If I say epidemic to you you’ll probably think of a cold of flu epidemic, as that’s what the media uses most often. But epidemics don’t have to be biological. We can epidemics of crime or fashion, or hope – witness the inauguration of President Obama.

Lets consider yawning for instance. Yawning is a contagious act, just because you’ve read the word yawning three times now, you’re probably thinking about yawning, or actually yawning. I’m yawning myself here writing this. If you’re reading this where other people can see you yawning you’ve probably started a mini yawning epidemic of your very own.

Yawning is incredibly contagious, just by writing the word yawn, you’re likely to Yawn. Just as an aside to the yawn epidemic as some of you yawned did it cross your mind that you might be tired? So consider that yawns are emotionally contagious too, simply by writing the word yawn I can create a feeling in your mind.

Isn’t that interesting, what does that mean for retailers ? – Well, it goes some way to explain the resurgence of products with union jack flags on them for instance, and they’re really coming into fashion now, at a time when supporting team GB is really rather vital.

It explains the national indulgence with things vintage and shall we say “pre-loved” and the green effect – all side factors of a recession economy.

But the real value in the great yawn debate is the realisation that big changes can follow small events. We seem hard wired to think that the link between cause and effect must be massive. We are trained to think that if we want to communicate that we love someone for instance we must speak passionately, if we are angry we should communicate this loudly (Eastenders anyone? Could anyone be in any doubt someone is angry on that TV programme?)

But sometimes big changes follow from small events, and they can happen very quickly… There is a tipping point for virus’s, ideas and even for recessions – have you noticed the more balanced news reporting (locally at least) on the recession recently? There comes a point where everyone is literally sick of the bad news and journalists start casting around for good news stories to tip the balance from going too far in the wrong direction.

So what should you do about the yawn factor? Simple, anything you can that’s going to increase your chances of things tipping in your direction….. get yourself in the paper, write a blog, re-do your window, freshen up your approach, get a haircut , anything that makes you feel good, so you radiate this positive approach, because small things can create big changes, talk to your neighbouring shops, create a trade association, get on the council so you can vote against increasing car parking charges…. ! Whatever it takes !

If you’re in any doubt about the power you have, consider the yawn factor, and when you’re sat in that local council meeting just turn to your neighbour and yawn, and once you realise the power of this, you’ll have to take the superhero charter, and promise to only use your power for good, because yawning is the small stuff, there’s lots of big stuff you can do too…!

Remember the power of the yawn !

New recession trends emerging for retailers…

Monday, February 16th, 2009

What's your USP?

What's your USP?

Now that the last of the snow is disappearing, and that distraction is finally melting away, its time to look ahead at what 2009 has to offer us. 

I can’t say that there are any hugely positive signs in the general economic outlook and with unemployment at its highest for 12 years, the increase in this sector will inevitably filter through to consumer spending. Adding to the woes are the recent epic weather conditions, which means February so far is not too cheerful, so whatever gains we had in January are slipping through retailers fingers. This coupled with the weakness of our sterling currency is really making for some very dull reading…

The knee jerk reaction to all this doom news seems to be : Expect an abrupt halt in consumer spending, with credit becoming harder to obtain and consumers being forced to live within their means.  While its clear that less will be spent overall, as there’s less available to spend, what are interesting to watch are the trends developing within consumer spending.

Initial trends emerging are:

  • At home, is preferred to going out, at least within certain demographics, the home will become more of a centre for entertaining and watching movies. Also in uncertain times the security of a home becomes more important, so people are more likely to paint or decorate as they’ll be spending more time at home than usual.
  • While shoppers are increasingly price conscious, they are more prepared to shop around on price and deals, convenience is becoming a luxury in itself.
  • The supermarkets are reporting consumers “trading down” eg a “finest” shopper might move down to an own brand range, but not necessarily jump ship to Aldi…
  • Treats and luxuries are still on the shopping list, but they’re of a lower value than in previous years.

So, what do these emerging trends mean for retailers?

Truthfully, there’s no glaringly simple right answer, the experts extol us to continue advertising in a recession, while managing costs, issues of branding and not panicing ! Which is easy for them to say !

So I’m advocating a more measured approach that’s more viable for a small business:

Concentrate on niche marketing,

Fabulous customer service

Highlight the VALUE in our products,

oh, that and having a word with him upstairs for some weather that doesn’t involve snowboots and balaclavas…