Archive for the ‘Knowledge’ Category

The definition of insanity…

Wednesday, June 17th, 2009

Einstein said it best !

Einstein said it best !

I believe it was Einstein who came up with this oft repeated quote although i’ve seen it attributed to others too. Basically, the definition of insanity is doing the same thing over and over again and expecting a different result !

How often in life do we do this ? I don’t have enough fingers and toes to even begin to count the number of times i’ve fallen foul of this truism.

If you find yourself negotiating with your staff, bemoaning your sales figures, despairing at the market, or putting the same advert in the same magazine month upon month(without testing it) then you’ve surely strayed down this route.

The clever thing to do (apparently) is to pick yourself up, dust yourself off and have a look at what you could do differently?

Implement a personal development meeting with each of your staff ?

Try a new sales avenue - take the product to the customer rather than waiting for them to come to you ?

Look at all the businesses that are surviving and thriving in our current economy?

Teach yourself the basic rules for PR so you can be the story instead of the advertising supporting the story ?

If any of these would be doing something differently to how you normally do it, then they’re worth a try.

What else could you come up with thats totally different to how you normally do things ?

Heck, if it ain’t broke then don’t fix it, but if you find yourself going home to your spouse or long suffering partner and complaining about the same things more than once a week, then its probably time for a change, before you drive yourself, or maybe them, quietly insane.

It might even be fun to do something differently. What five things in your store or the running of your store drive you crazy ?

Have a quick brainstorm with anyone who’ll listen about what you could do about them, don’t rely on partners and staff, involve the milkman, people down the pub, your hairdresser, anyone who might have a different view point to you -after all your way hasn’t been working so well, so maybe its time for a new approach ?

What have you got to lose ?

Managing knowledge

Monday, June 1st, 2009

How can you extract more from what you know ?

How can you extract more from what you know ?

The term knowledge management has only been around since the 1980’s, it refers to companies need to improve their ability to learn and use knowledge in order to be able to innovate.

In 1988, a dutch academic argued for the creation of a “learning organisation” He believed that in times to come (like now maybe?) the only really sustainable form of competitive advantage that companies have is their ability to learn faster than their competitors.

Businesses have always managed knowledge, its pretty much impossible for a business to exist without knowledge of some sort. In our businesses knowledge must circulate to be effective. Managers and employees must know what’s expected of them, what’s going on around them, and what the shops vision and mission is….

But we also need to know what the future holds, what changes and trends are happening in the local environment, the online environment and the business world, how these might affect our businesses and most of all we need to know how to find solutions to problems, how to create, how to innovate and the shops that do this consistently are the ones who are most likely to win out in the current economy.

So what is knowledge? There’s two kinds that build on each other to form a hierarchy of knowledge:

1. Data (simple facts, figures and statistics) unused, or unprocessed data is useless, its only useful if you do something with it.
2. Information – this is enhanced data – what we learn from reading the papers or watching the tv.

Knowledge is information that has been analysed, understood and internalised.

The real question is how knowledge gets passed on in your business. Anything that you don’t have a system for, means that it will be done ad hoc (at best) or forgotten about at worst. This is just for day to day stuff, but what about the big stuff, how to grow and thrive….

Burying yourself in your business isn’t the best way, you’ve got to get out, go to other towns, see other businesses, go to museums and art galleries, retain that interest that got you started in the first place, because knowledge isn’t a single blinding flash of inspiration, or rather that’s the end result of knowledge but its built up of stepping stones, from things you saw, read, heard or discussed that disseminated in your brain until it seemed obvious what the next step was.

People in every business are always learning, the secret is to find ways of discovering, organising and exploiting the knowledge that’s already there.

Where does learning lie?

Wednesday, April 22nd, 2009

Which is the biggest segment?

Which is the biggest segment?

This one’s a bit philosophical, so grab a cup of tea and prepare yourself…

There’s basically three sectors to the pie chart of our lives, the smallest one, is what we know (for example, we know where we live, or how to do a Z report) The second sector is what we don’t know (and we know that we don’t know it.) For example : I know that I don’t know how to speak Chinese, or how to fly an aeroplane.

We could all list lots of things that we don’t know !

But if you notice on the picture, the biggest sector by far is the left hand one, which represents what we don’t know but we don’t know that we don’t know it !

So what does that mean?

Well, it means that for us and our businesses, there are many things that we know that we don’t know but because we know that we don’t know them, we can go and seek them out and learn them if we needed to – in order to improve our businesses.

For example we might know that we don’t know accounting very well, but as our businesses get bigger, we realise that we have to have a basic knowledge, so we enrol on our course. We knew that we didn’t know it, so we could take some positive action around it.

But, what of the biggest segment – What we don’t know, and we don’t know that we don’t know ! Hidden from our view in this segment are all the things that hold us back. They’re very difficult to get to, its kind of like spinning around and trying to see the back of your head, almost impossible and it makes you kinda dizzy, but if you could get inside that segment, everything could explode for you!

How to do this without the aid of psychotherapy?

Ask an honest friend?

Because the stuff that holds us back, very often isn’t a lack of knowledge on excel spreadsheets, or the failure to pick Billy the fish as the seasons top seller, its something a bit deeper than that ! You can train for those things. Its our own deeply held beliefs about ourselves, that we very often don’t even realise that we hold.

But although they’re invisible to us, others can see them, as they come out in the language we use and our view of the world…..

So, if you’re brave enough… and they’re a very good friend…. and you trust them….. Ask an honest friend !