Archive for the ‘Knowledge’ Category

Forward motion….

Sunday, February 13th, 2011

Going forward

Going forward

So we’re sliding into February, but most of us are still gingerly feeling our way into the New Year, apprehensive about what it’s going to bring. The good news is scant, there’s job cuts, price rises on just about everything, and the weather is miserable and damp, nothing exciting to really put a spring in your step.

If your New Year’s resolutions have already taken a bit of a beating, how about looking forward into 2011 and putting some forward motion into it.
What’s forward motion? Well, It’s basically movement towards something – the something is up to you. Towards a goal, or an opportunity or a decision, the movement is the important part. This year looks like the big toughie for retail, so faced with a choice of staying where we are and doing what we’ve always done, we just have to keep moving forward. Choose forward motion !

Of course, forward motion might not always be the best choice, obviously you’re going to make a few duff decisions along the way, but at least you’ll be making them. In our frantically paced world with so much information readily available, it’s still hard to get all the information we need to make a secure decision, so we agonise over the details. In reality our gut decisions are usually the right ones, but they’re hard to justify.

The more choices we have the harder it is to make a decision. So I’m advocating that it’s better to make the best possible decision you can with the information you have available, comfortable in the knowledge that if you’ve stuffed it up this time, you can choose something else next time.

When in doubt… choose forward motion !

There’s so much information available, that ultimately it just becomes a personal choice of what to focus on. Why focus on the negatives, which are often exaggerated, instead of the positives?
There are two main reasons. Firstly, we tend to focus on the sensational and the dangerous. One sensational anecdote about a store robbery or completely outrageous customer, outweighs a year’s worth of “I went to work and it was pretty much the same as usual.”

Secondly, choosing to focus on the negatives gives everyone else an excuse not to pursue big dreams and goals either.
There are plenty of people who’ll feed your fears and worries, but really, often they’re talking more about themselves and their lives than what’s good for you…. Psychologists call this a process of projecting, ie they project their fears onto you, but the double whammy is that this keeps you in your place and ultimately reaffirms their view again because you didn’t move on either !

If you’re looking for an excuse not to do something, you really don’t have to look far. Playing it safe is not usually a mockable choice - Everyone understands it.
But all things considered, good things can come from bad experiences too, in fact that’s often where we learn the most.

So, if you’re still prevaricating and pontificating on why you can’t change anything in 2011, just consider the following success stories

• Leo Tolstoy wrote War and Peace while living in a small house with his wife and thirteen children. Yes, that’s thirteen children !

• Walt Disney was a failed, bankrupt, small-time advertisement man before he came up with Mickey and friends.

• J.K. Rowling wrote Harry Potter whilst on the dole. Her first book was rejected by twelve publishers.

• e.e. cumming’s first book of poetry was rejected by fifteen publishers. He self-published it, and well, you know the rest…

• Abraham Lincoln lost multiple jobs, went bankrupt, and failed in numerous bids for public office before being sworn in as the 16th President of the United States.

• Mary Anne Evans living in truly sexist times, had to change her pen name to George Eliot, whereupon she became one of the most beloved English novelists of all time.

Dissatisfaction with something, such as your shop or your accountant for example isn’t necessarily a bad thing. Dissatisfaction can be a force for change.

Dissatisfaction results “from contemplating what falls short of our wishes or expectations” The funny thing here is that we’ve all got these wishes or expectations but we don’t usually acknowledge them, maybe we’re not even aware of them.

So, my next question, to keep the forward motion, well, in motion really, is :

What are you working on?

Hopefully, you’re working on something that’s big, that’s going to take you to the next level, that gets you excited, so excited that you can’t wait to tell everyone about it.

No matter what your work is, no matter what you do, there’s a way to create a project that has you buzzing with excitement about it, where something big, fun and new that might make a difference is just around the corner….

The definition of insanity…

Wednesday, June 17th, 2009

Einstein said it best !

Einstein said it best !

I believe it was Einstein who came up with this oft repeated quote although i’ve seen it attributed to others too. Basically, the definition of insanity is doing the same thing over and over again and expecting a different result !

How often in life do we do this ? I don’t have enough fingers and toes to even begin to count the number of times i’ve fallen foul of this truism.

If you find yourself negotiating with your staff, bemoaning your sales figures, despairing at the market, or putting the same advert in the same magazine month upon month(without testing it) then you’ve surely strayed down this route.

The clever thing to do (apparently) is to pick yourself up, dust yourself off and have a look at what you could do differently?

Implement a personal development meeting with each of your staff ?

Try a new sales avenue - take the product to the customer rather than waiting for them to come to you ?

Look at all the businesses that are surviving and thriving in our current economy?

Teach yourself the basic rules for PR so you can be the story instead of the advertising supporting the story ?

If any of these would be doing something differently to how you normally do it, then they’re worth a try.

What else could you come up with thats totally different to how you normally do things ?

Heck, if it ain’t broke then don’t fix it, but if you find yourself going home to your spouse or long suffering partner and complaining about the same things more than once a week, then its probably time for a change, before you drive yourself, or maybe them, quietly insane.

It might even be fun to do something differently. What five things in your store or the running of your store drive you crazy ?

Have a quick brainstorm with anyone who’ll listen about what you could do about them, don’t rely on partners and staff, involve the milkman, people down the pub, your hairdresser, anyone who might have a different view point to you -after all your way hasn’t been working so well, so maybe its time for a new approach ?

What have you got to lose ?

Managing knowledge

Monday, June 1st, 2009

How can you extract more from what you know ?

How can you extract more from what you know ?

The term knowledge management has only been around since the 1980’s, it refers to companies need to improve their ability to learn and use knowledge in order to be able to innovate.

In 1988, a dutch academic argued for the creation of a “learning organisation” He believed that in times to come (like now maybe?) the only really sustainable form of competitive advantage that companies have is their ability to learn faster than their competitors.

Businesses have always managed knowledge, its pretty much impossible for a business to exist without knowledge of some sort. In our businesses knowledge must circulate to be effective. Managers and employees must know what’s expected of them, what’s going on around them, and what the shops vision and mission is….

But we also need to know what the future holds, what changes and trends are happening in the local environment, the online environment and the business world, how these might affect our businesses and most of all we need to know how to find solutions to problems, how to create, how to innovate and the shops that do this consistently are the ones who are most likely to win out in the current economy.

So what is knowledge? There’s two kinds that build on each other to form a hierarchy of knowledge:

1. Data (simple facts, figures and statistics) unused, or unprocessed data is useless, its only useful if you do something with it.
2. Information – this is enhanced data – what we learn from reading the papers or watching the tv.

Knowledge is information that has been analysed, understood and internalised.

The real question is how knowledge gets passed on in your business. Anything that you don’t have a system for, means that it will be done ad hoc (at best) or forgotten about at worst. This is just for day to day stuff, but what about the big stuff, how to grow and thrive….

Burying yourself in your business isn’t the best way, you’ve got to get out, go to other towns, see other businesses, go to museums and art galleries, retain that interest that got you started in the first place, because knowledge isn’t a single blinding flash of inspiration, or rather that’s the end result of knowledge but its built up of stepping stones, from things you saw, read, heard or discussed that disseminated in your brain until it seemed obvious what the next step was.

People in every business are always learning, the secret is to find ways of discovering, organising and exploiting the knowledge that’s already there.

Where does learning lie?

Wednesday, April 22nd, 2009

Which is the biggest segment?

Which is the biggest segment?

This one’s a bit philosophical, so grab a cup of tea and prepare yourself…

There’s basically three sectors to the pie chart of our lives, the smallest one, is what we know (for example, we know where we live, or how to do a Z report) The second sector is what we don’t know (and we know that we don’t know it.) For example : I know that I don’t know how to speak Chinese, or how to fly an aeroplane.

We could all list lots of things that we don’t know !

But if you notice on the picture, the biggest sector by far is the left hand one, which represents what we don’t know but we don’t know that we don’t know it !

So what does that mean?

Well, it means that for us and our businesses, there are many things that we know that we don’t know but because we know that we don’t know them, we can go and seek them out and learn them if we needed to – in order to improve our businesses.

For example we might know that we don’t know accounting very well, but as our businesses get bigger, we realise that we have to have a basic knowledge, so we enrol on our course. We knew that we didn’t know it, so we could take some positive action around it.

But, what of the biggest segment – What we don’t know, and we don’t know that we don’t know ! Hidden from our view in this segment are all the things that hold us back. They’re very difficult to get to, its kind of like spinning around and trying to see the back of your head, almost impossible and it makes you kinda dizzy, but if you could get inside that segment, everything could explode for you!

How to do this without the aid of psychotherapy?

Ask an honest friend?

Because the stuff that holds us back, very often isn’t a lack of knowledge on excel spreadsheets, or the failure to pick Billy the fish as the seasons top seller, its something a bit deeper than that ! You can train for those things. Its our own deeply held beliefs about ourselves, that we very often don’t even realise that we hold.

But although they’re invisible to us, others can see them, as they come out in the language we use and our view of the world…..

So, if you’re brave enough… and they’re a very good friend…. and you trust them….. Ask an honest friend !