Archive for the ‘PMA’ Category

Who’s the bogie man?

Friday, April 24th, 2009

bogieman-01-fatmanpress-nm1In the 1950s, Congressman George A. Dondero denounced modern art as a communist plot.

Every day, we hear ideas that some people are annoyed with or more likely, afraid of. And in the face of fear, people lose eloquence and start calling things names, usually names that don’t make a lot of sense.

There is a danger in labelling things, because once you give it a label, its like the wait is over. For instance if an ill patient is told that they’re about to die, chances are they will, there have been innumerable cases where members of the family have forbidden the doctors to relay the news in this way, and guess what the person lived on for several more years.

Of course, that’s illness, but I’m interested in the labelling of the “recession”

Its all in the mindset, your psychology, because sure as eggs is eggs stuff will happen, but its not the cards you’re dealt, its what you do with them ! In my local town there are now about 6 empty stores, but this week one of my favourite shops opened a new store – in a better location, and its been packed all week ! Why, because for the last three years they’ve been quietly getting on with it, building a network, building a mailing list of satisfied customers, not deviating from their USP, trying, refining and getting ready for the next step.

Did they let the “recession” stop them? The answer is a clear No !

Nothing is a communist plot any more, but there’s never a shortage of bogie men available to us, to make us afraid, steal our dreams so we can’t sleep and generally make the world a scary place.

Beware of the bogie men – they’re on your TV, they’re in the newspapers and they could be all around you !

Be careful who you listen to – make sure they’re not a bogie man !

Why we’ve got to break the rules…!

Wednesday, April 1st, 2009
Create some buzz

Create some buzz

We’re all under constant pressure to conform. From our earliest days we want to fit in. We want to be liked at school and with our friends. We don’t want to stand out. We’re told to work hard, to get a “proper job”, to do what we’re told and somehow it will all be ok…?

And now, as business owners we’re supposed to do what everyone else does… panic, bed in, and hope for the best, or the swift passing of this recession – Inshallah ! But there’s a problem with this way of thinking…. and the problem is that it takes the locus of control away from us…

Successful entrepreneurs and business owners refuse to conform because conforming means doing what everyone else does. Its clear that many businesses will struggle in the year ahead, and if we do what they’re doing then we’ll struggle too. As the old saying goes, “if you keep doing what you’ve always done, you’ll keep getting what you’ve always got”. The rather more well known version goes – “the definition of insanity is doing the same thing over and over again and expecting a different result” So, we must be different, we must do things differently…. So what can we do?

Firstly, don’t cut our marketing and advertising (unless you know its not working) Look for ways to attract customers at a low cost. I’m a big believer in marketing, especially when we don’t have any spare dosh for advertising – Marketing is just a fancy term for being creative in everything you do that promotes your business, and for a very small outlay you can generate some very positive publicity for your business. How can you get people talking about your business? After all referrals are the cheapest and most reliable way to bring in new business.

Secondly, don’t buy into the belief that people aren’t spending money. While it’s clear that consumers decision making process on how to spend money has changed, if you understand the sales process and the value proposition you can position your business as the first choice for your customers.

The third idea is Implementation – try things, better a good plan today than a great plan tomorrow! Don’t wait until everything is just so, just jump in and have a go! This is a perfect time to try things you’ve always thought about doing…. So loyalty cards, birthday clubs, open evenings, workshops, fashion cafes…. Whatever you go with, the only requisite is that we take action, remember, nodding is fun to do, but largely ineffective.

Finally, whatever you do, don’t conform to the countries negative mindset. There is a comfort in joining in the whole recession conversation, but just as you choose what to wear in the morning, you can choose your mental outlook.
Don’t ignore the recession and pretend its not there in a tra la la la la kind of way, but just don’t act from a mindset of fear, make the changes that need to be made from the mindset of focus and determination. This is really the time to market yourself shamelessly- Have some fun with your marketing – really push the boat out, get everyone together and think of the stories and possibilities around your business.

While we’re talking about money, its worth remembering that the same amount of money still moves around every day, regardless of whether the stock market is up or down, and regardless of whether house prices go up or down, it’s still moving. Whenever there’s a segment that’s going through a down cycle, there’s a segment going through an up cycle. So, bearing this in mind, how could you position yourself and your business to be in the position to receive some of this flowing money?

Which are the media that your target customers read, which places do they go to? Which organisations do they belong to? How creative can you be in getting a potential list of new customers together? Check out the library, the post office, online forums, local centres and community opportunities.

Once you’ve found them, how can you communicate to them in a way that resonates with them, on twitter, facebook, by email, by post, by poster, by banner, an invitation, a declaration, a modification ? – What’s going to work best for your potential customers?

The only limit is how creative you can be – Remember there’s no prizes for conforming ! Give yourself a big target ( It’ll be easier to hit )- So for April, why not make it your goal to create some buzz around your business – with the end goal of converting some buzz into business (sales) and have some fun doing it.

Can a yawn create a retail epidemic?

Friday, March 27th, 2009

Yawning is infectious !

Yawning is infectious !


What’s an epidemic and what’s it got to do with retail?

Epidemics are by their nature contagious. If I say epidemic to you you’ll probably think of a cold of flu epidemic, as that’s what the media uses most often. But epidemics don’t have to be biological. We can epidemics of crime or fashion, or hope – witness the inauguration of President Obama.

Lets consider yawning for instance. Yawning is a contagious act, just because you’ve read the word yawning three times now, you’re probably thinking about yawning, or actually yawning. I’m yawning myself here writing this. If you’re reading this where other people can see you yawning you’ve probably started a mini yawning epidemic of your very own.

Yawning is incredibly contagious, just by writing the word yawn, you’re likely to Yawn. Just as an aside to the yawn epidemic as some of you yawned did it cross your mind that you might be tired? So consider that yawns are emotionally contagious too, simply by writing the word yawn I can create a feeling in your mind.

Isn’t that interesting, what does that mean for retailers ? – Well, it goes some way to explain the resurgence of products with union jack flags on them for instance, and they’re really coming into fashion now, at a time when supporting team GB is really rather vital.

It explains the national indulgence with things vintage and shall we say “pre-loved” and the green effect – all side factors of a recession economy.

But the real value in the great yawn debate is the realisation that big changes can follow small events. We seem hard wired to think that the link between cause and effect must be massive. We are trained to think that if we want to communicate that we love someone for instance we must speak passionately, if we are angry we should communicate this loudly (Eastenders anyone? Could anyone be in any doubt someone is angry on that TV programme?)

But sometimes big changes follow from small events, and they can happen very quickly… There is a tipping point for virus’s, ideas and even for recessions – have you noticed the more balanced news reporting (locally at least) on the recession recently? There comes a point where everyone is literally sick of the bad news and journalists start casting around for good news stories to tip the balance from going too far in the wrong direction.

So what should you do about the yawn factor? Simple, anything you can that’s going to increase your chances of things tipping in your direction….. get yourself in the paper, write a blog, re-do your window, freshen up your approach, get a haircut , anything that makes you feel good, so you radiate this positive approach, because small things can create big changes, talk to your neighbouring shops, create a trade association, get on the council so you can vote against increasing car parking charges…. ! Whatever it takes !

If you’re in any doubt about the power you have, consider the yawn factor, and when you’re sat in that local council meeting just turn to your neighbour and yawn, and once you realise the power of this, you’ll have to take the superhero charter, and promise to only use your power for good, because yawning is the small stuff, there’s lots of big stuff you can do too…!

Remember the power of the yawn !

Retail is detail, what creates change?

Wednesday, March 25th, 2009

Positivity is contagious !

Positivity is contagious !

Its fashionable in the Uk, to diss stuff, everything really from celebrities, we build them up and we knock them down, its sooooo predictable (except for a few stalwarts who are the nation’s favourites you gotta love Brucie !) to food, our roads, our weather - anything is fair game !

I don’t really understand this attitude – I really just don’t get it ! In my travels in other countries I don’t see this – I mean, sure they acknowledge their counties problems but they’re also proud of their countries – They certainly don’t do that knowing sarcastic half smile and then soundly trounce it !

So I got to wondering, why this is? I’ve been pondering this and I think its because we don’t like to raise our hopes because they’ve been dashed in the past. Children certainly don’t seem to ascribe to this cynicism, so it must come later. I think that by the time we’ve become what I’ll loosely term “grown ups” we’ve been kicked in the teeth a few times and probably learned to lower our expectations. Is it nature? Is it nurture?

I think its nurture because while there’s obviously individual differences in people, I don’t see other countries with this bizarre “mustn’t grumble” attitude of “well, it could be worse” Since when did – It could be worse become a reason to get up and go to work in the morning? It certainly doesn’t spur me into action.

There’s a raft of information on change, the individual, the crowd, the society, But what’s the actual tipping point?

Well, that something could be the “broken windows theory” which was the brainchild of Wilson & Gelling, who were criminologists, who argued that crime far from being a nature beating nurture effect was in fact due to the little things, so for instance, crime would be the inevitable result of disorder.

If a window is broken and left unrepaired, people walking by will soon conclude that no-one cares about the building and no-one is in charge. Pretty soon there’ll be more broken windows and this sense of anarchy will spread from this building to the street and beyond to the area. Sending the signal that anything goes and no-one cares, creating a downward spiral.

This is the epidemic theory of crime. It says that crime is contagious – just as a fashion trend is contagious, but here the tipping point isn’t a person or group of people it’s a thing – a broken window.

By the same measure positivity is also contagious. If you doubt me, walk down the street and smile at people – 9 out of ten will smile back at you, especially if you make it a big megawatt smile ! (the other one will be so shocked that someone smiled at them that their reactions will be delayed) So you just introduced some positivity into the world – with a smile. It didn’t cost you anything, its fleeting sure, but so is cleanliness, we have to work at being clean every day, why shouldn’t we work at being a positive contribution too.

So just for today, hang up your negativity hat and try to make everything that comes out of your mouth a positive phrase.

Try it, what harm can it do?

Why life is like a sausage machine….

Monday, March 16th, 2009

Life is like a sausage machine !

Life is like a sausage machine !

We live in challenging times. Credit crunch, full blown recession, doom & gloom or comic relief raising £41 million, sunshine and daffodils…

What’s the truth about our situation? Simple. It’s whatever you focus on !
Whatever we think about daily determines how we feel, what we’ll do and ultimately what we’ll have.

The media are strangling the lifeblood out of the word recession and having a field day with it. But you have to ask yourself why? Have you ever noticed that the media uses negative anecdotes even when the news is primarily positive? For example: factory wins fabulous new contract ! How brilliant, but it may not be in time to prevent Dolly the duck from having to move nesting ground(or whatever) (cue sad picture of Dolly the duck).

Why do they do this? Simple, because bad news sells ! We’ve all heard this, but what does it really mean? News has to sell – it’s the primary reason for its existence, its not that they’re really altruistic, and want to make sure we’re completely informed – honestly, its not.

Bad news sells more because it creates a sense of urgency in us. We feel that we need to know more in order to prepare ourselves. Eg: you’re walking down the street and you see the newstand with the title : “Lovely evening ahead” you smile and walk. But if the sign on the newstand says “Terrible snowfrenzy coming” you’re likely to buy the paper to read about what you should do, to protect yourself and your family.

Its not really the fault of the news media – they’re simply feeding the public what the public responds to….!

So you’ve got to be careful what you allow in from this onslaught of doom and despair. Remember the old adage, Rubbish in , Rubbish out !

I love the analogy from the Minister for Inspiration : “Life is like a sausage machine” You know the old kind of sausage machine with the turning handles. Think about it, if you put into the sausage machine – despair, overwhelmed and lack of control – guess what’s going to be in your sausage !
Yep, you got it – you’ve got a sausage full of despair, overwhelm and out of control ! Tasty? Would you feed it to your staff ?

So we have to make intelligent choices about which information we allow in.

Have you noticed that in order to make yourself feel down about something you have to generalise. The economy is terrible, the customers haven’t got any money, the staff don’t care. But when you look at these things closely, they just don’t stand up – When you get specific – “the economy is terrible”. But is it really? Is it for everyone? Or are some people making a lot of money?

This is pretty hard hitting stuff, and I can imagine some of you out there asking stuff like: How can I make myself miserable Rachel?
Well, that’s easy. Focus on what you don’t have, what’s not working and why it always happens to you….!

But in all seriousness, the real and lasting danger in negative thinking, is subscribing to the belief that its crap for everyone. How we look for evidence that its rubbish for all the shops next to us, so its ok not to try then, because its just the way it is. Psychologists call this “Learned helplessness” It’s an actual social phenomenon, but the good news is that its an opt out phenomenon!

What we need in this situation is a balanced view.

3 steps to getting a clear view:
1) See it as it is. – exactly as it is, not worse because then you’ll get overwhelmed
2) See it as better than it is now.
3) Make it like you see it ! - Make a step by step plan of how you’ll get to your
vision.

Now is the time to get really curious about what you could be doing? It’s the time to focus on solutions – not problems ! Focus instead on the value you can add. Look for areas that you’re sure you can add value in.

What could you do differently? Are you doing the same things everyone else is doing? Advertising in the same places? What are you doing to make your business stand out?

We live in a time of uncertainty – we can’t look to the past for answers. The present is a very different time to the last recession of the 80’s

Now then, pay attention here, because this bit coming up is important…..!

We all posess a reticular activation system ! Yes, I bet you didn’t know you had one of those ! What on earth is a Reticular activation system I hear you ask? Lets call it RAS for short to save my fingers.
Well, its like suddenly getting a focus. Eg, It’s the feeling you get when you buy a new car, and suddenly you notice this type of car on the roads wherever you go, whereas you’d never seen any before. That’s your RAS !
My point is, that we live in an information age. We are bombarded with it, there’s so damn much of it its hard to know what we need to pay attention to and what we don’t.

The smart thing to do would be to set your RAS to your specific business questions. What do you want to accomplish? What’re your goals …? Then you’ll be looking for answers to this question.

One way to do this is by modelling. This is where you find someone who’s getting the results you want and go ask them how they do it? You tell them what you know, and ask them what you don’t know that you need to know ? For example: If you were mountain biking down a new and dangerous trail, wouldn’t you take an experienced guide with you the first time, a) to keep you safe and b) to get the maximum enjoyment out of the trip?

You can look at people or companies outside your particular sphere, in fact that’s probably the best thing to do, whether it be a tyre changer or a beautician, we can all learn from each other.