Archive for the ‘Protect your brand’ Category

ebay calls on EU policy makers

Tuesday, July 28th, 2009

ebay flexes its muscle

ebay flexes its muscle

For those of us with with an online presence as well as bricks and mortar shops, ebay have been starting their own small (or not so small really) revolution against brand owners….

If this doesn’t affect you now, it may in the future, as a seller, brand owner or manufacturer.

Basically the story goes something like this – ebay was created on the foundation that people could be empowered by building a global trading platform where almost anyone could buy or sell almost anything. Ebay feel that that this foundation is now under threat from some brand owners and manufacturers who are trying to turn back the clock by blocking the sale of their products on online marketplaces and other websites across the EU.

The bottom line here is the right of sellers to compete fairly in the online market place and the right of buyers to be able to access the best possible deals from the widest array of goods.

Some of the not so happy brand owners have argued that their reluctance is to prevent the sale of counterfeit goods on ebay among other things,(and you might think they have a point) but ebay argue that their reluctance to have their brands hosted on ebay amounts to unfair trading practices and they’re calling on EU policymakers to amend the EU competition law to stop these “unfair” trading practices.

E-bay’s position is that brand owners have “descriminated against them”, and I’m sure that many of us remember the Tesco grey market war with Levi’s back in 2001. Levi’s won that round, with the European court ruling that trademark holders can stop businesses importing their products from outside the EU and then selling them without the trademark holder’s OK.

As a manufacturer and brand owner who has veto’d retailers from selling some of our more exclusive brands on e-bay and similar sites, this is squaring up to be an interesting fight, both sides have power and money, but my bet is that intellectual copyright will win out over the rights of the consumer – for now at least.

But it might be worth keeping an eye on this particular battle ground because if the rules are rewritten then selling goods over the internet is going to enter a new phase…

What’s your signature…?

Friday, May 15th, 2009
What's your signature...?

What's your signature...?

Every job bears the signature of the person that did it !

Oooh a scary thought this one ! When you come to think about it, every job you do bears your signature…. whether its emptying the bins, putting descriptions to images on your website, or employing people.

So, the real question behind this one, is do you think other people notice what you do and how you do it? The answer is of course, nine times out of ten a resounding yes !

If you gossip about customers behind their backs
If you don’t pay attention to what people are saying
If you argue with a customer instead of delighting them
If you hide behind email
If you blur the truth a little
If you network to get not to give
If you do as little as you can get away with…

Then the customers already know who you are, because what you say is only 20% of the picture, what you do is the other 80%.

Its easy to say stuff, not so easy to do stuff…… but its what you do that makes you who you are……

What’s your signature ?

What’re your staff’s signatures like?

What’s your shop signature ?

Still not twittering…?

Monday, May 11th, 2009
Still not twittering...?

Still not twittering...?

Twitter, (and other social media are doing) are changing all the rules of advertising and marketing. This is going on under our noses, and we’re now in the era of conversational marketing. You hadn’t noticed ? Prepare yourself because this is a huge shift in the way things work, and the implications are massive for all of us !

The internet and social media have changed the way we discuss corporate brands and reputations. Yelp allows us to rate and review local businesses we frequent, Facebook allows us to connect with friends and family and share our interests and our shoe addictions, and Twitter is the destination for any shred of emotion we want to share with our network !

Consumers are figuring out that they get better information and support from being networked to each other than to companies. In short they turn to each other for advice.

The good news for businesses is that we are apparently allowed into their conversations. More and more companies are building MySpace pages, launching facebook profiles or setting up Twitter accounts for customer support. They are finding that the corporate voice of “we have something to tell you” doesn’t work on these mediums, instead a new conversational marketing language is what works on the new media.

A recent survey of Twitterers, asked about their top reasons for using the platform stated the top two as:

• I find it exciting to learn new things from people
• I value getting information in a timely manner

Having lots of people follow them was not a high priority for them.

So, from a consumer’s viewpoint, the new social media redress the balance between consumer and faceless large company, or even faceless small company. Retailers are using Twitter to engage with customers, both for customer service issues and to get feedback and dialogue with customers – almost a market research perspective. Not, interestingly enough – for selling, or at least not exclusively.

Seth Godin, the world famous marketer said that marketing is the act of telling stories about the things we make, do or create – stories that sell and more importantly today perhaps in our virtual world – stories that spread !

From a business or marketers perspective, engaging in Twitter allows you to be in the loop and also to hear what is being said about you and your brand, which gives you an opportunity either to learn from what you hear or to respond. If someone was bad mouthing your business wouldn’t you want to be able to defend yourself?

Aside from information and protecting a brand, Twitter also allows you to build a following that you can tweet to - letting them know about your business, your personality and what you have going on…. for free - in effect its free advertising, all it costs is your time and you can join the conversation !

If you are finding your tweets a bit much to handle, check out tweet deck, it’ll manage them for you and enable you to keep chirruping !

Are you tweeting?

Thursday, April 16th, 2009

Are you twittering?

Are you twittering?

Hate Twitter? Ok, but just think about claiming your user name to protect your brand : Read on for more information !

What’s all the fuss about Twitter?

The New York Times calls Twitter “one of the fastest-growing phenomena on the Internet.” TIME Magazine says, “Twitter is on its way to becoming the next killer app,” and Newsweek opined that “Suddenly, it seems as though all the world’s a-twitter.”

If you haven’t heard all the media hype about Twitter recently then you must have been somewhere very remote… Its in the news, big retailers are talking about it and Stephen Fry loves it!

Twitter is a micro blogging website, and its this years internet phenomenon, but can it work for retailers? Well, ASOS think so, so do Carphone Warehouse and the guys behind the new Woollies online business and hundreds of others.

I want to return to Twitter next week. There’ll be post on Twitter and retailers and how it all works, but for now, if you hate it, or refuse to do it - thats fair enough, but perhaps just think about this one thing…. Remember way back when websites just came out… and lots of big companies got bitten on the bum because someone saw the value in their brand name before they did?

Well, ahem, it could happen again here !

It takes no more than a minute to sign up and even if you never use it, it could save you lots of aggravation later. At least if you do decide to do it later you’ll have the name.

So, its good advice to pop over to twitter right now and register your username – that way no-one else can get it. There’s three compelling reasons why this is a good idea:

1. Even if you never tweet – this will stop someone else from stealing your brand. If someone buys your brand and has a rubbish avatar and does inane tweets – its not going to look good !

2. It prevents people from claiming your name – you can register as a business or an alias, or yourself.

3. Ikea and Sony apparently failed to register their own twitter names, and the people who do have them haven’t activated their accounts……? Hmmmm do you see big money in the horizon for the savvy tweeters there – I do !

Best to put it on your list of things to do tomorrow, or better yet today ! After all how often do you get to put “Twitter” on your daily list…?