Archive for the ‘retailers’ Category

Swine flu, retail and you !

Wednesday, August 12th, 2009

Swine flu

Swine flu

Sometimes in retail you’ve really got to wonder what’s going to come at you next? July & August were the months of the Swine flu crisis eroding consumer confidence.

Inspired by yet more sensationalist jounalism, the Swine flu pandemic panic swept across the country. Now, we all know that no more people are dying of Swine flu than normal seasonal flu, and if you’re vaguely healthy you don’t have much to worry about, yet this would be hard to believe from the headlines.

All year we’ve had to put up with all the scare stories about the economy terrorising everyone and now its another juicy story, with half the population smothering themselves in antiseptic handwipes (bet their sales results are wicked) As a result, footfall has been down, and as we all know you can’t sell stuff to people who aren’t in your shop. (although online retailers aren’t complaining !)

Flu in any of its forms is not going to quietly depart, so how many sick days can the nation take, hiding under the collective duvet trying to avoid it? Rising sick days isn’t a groovy prospect for retailers – It reduces customer service, possibly opening hours and sensationalist scare stories keep consumers away from usually crowded shopping areas, so most businesses would welcome a little more balanced reporting perspective.

So, where’s the good news ? Probably the best news around for importers & retailers is the recovery of the pound. In July 2008 the pound was worth $2.00, but by January of this year its value had sunk to $1.35 (which is a twenty three year low, just to put this in perspective) Earlier this month it recovered to $1.70, which is an absolute lifeline in a difficult year for smaller retailers and importers.

The big question now is whether the pound’s recovery will be a sustained one…?
Here’s hoping….!

ebay calls on EU policy makers

Tuesday, July 28th, 2009

ebay flexes its muscle

ebay flexes its muscle

For those of us with with an online presence as well as bricks and mortar shops, ebay have been starting their own small (or not so small really) revolution against brand owners….

If this doesn’t affect you now, it may in the future, as a seller, brand owner or manufacturer.

Basically the story goes something like this – ebay was created on the foundation that people could be empowered by building a global trading platform where almost anyone could buy or sell almost anything. Ebay feel that that this foundation is now under threat from some brand owners and manufacturers who are trying to turn back the clock by blocking the sale of their products on online marketplaces and other websites across the EU.

The bottom line here is the right of sellers to compete fairly in the online market place and the right of buyers to be able to access the best possible deals from the widest array of goods.

Some of the not so happy brand owners have argued that their reluctance is to prevent the sale of counterfeit goods on ebay among other things,(and you might think they have a point) but ebay argue that their reluctance to have their brands hosted on ebay amounts to unfair trading practices and they’re calling on EU policymakers to amend the EU competition law to stop these “unfair” trading practices.

E-bay’s position is that brand owners have “descriminated against them”, and I’m sure that many of us remember the Tesco grey market war with Levi’s back in 2001. Levi’s won that round, with the European court ruling that trademark holders can stop businesses importing their products from outside the EU and then selling them without the trademark holder’s OK.

As a manufacturer and brand owner who has veto’d retailers from selling some of our more exclusive brands on e-bay and similar sites, this is squaring up to be an interesting fight, both sides have power and money, but my bet is that intellectual copyright will win out over the rights of the consumer – for now at least.

But it might be worth keeping an eye on this particular battle ground because if the rules are rewritten then selling goods over the internet is going to enter a new phase…

What’s your signature…?

Friday, May 15th, 2009
What's your signature...?

What's your signature...?

Every job bears the signature of the person that did it !

Oooh a scary thought this one ! When you come to think about it, every job you do bears your signature…. whether its emptying the bins, putting descriptions to images on your website, or employing people.

So, the real question behind this one, is do you think other people notice what you do and how you do it? The answer is of course, nine times out of ten a resounding yes !

If you gossip about customers behind their backs
If you don’t pay attention to what people are saying
If you argue with a customer instead of delighting them
If you hide behind email
If you blur the truth a little
If you network to get not to give
If you do as little as you can get away with…

Then the customers already know who you are, because what you say is only 20% of the picture, what you do is the other 80%.

Its easy to say stuff, not so easy to do stuff…… but its what you do that makes you who you are……

What’s your signature ?

What’re your staff’s signatures like?

What’s your shop signature ?

Happy Easter Egg-xess

Monday, April 13th, 2009
Happy Easter chuck !

Happy Easter chuck !

Let’s be honest its kind of a strange holiday and a difficult sell, unless you’ve bought up all the Woollies Easter Eggs…!

When you delve into the background of this Christian festival, there’s a few surprises…. “Eastre” was actually a pagan figure, celebrated as the Goddess of Spring. A festival called Eastre was apparently held during the spring equinox by Pagan people to honour her. The goddess Eastre’s earthly symbol was the rabbit, which was also known as a symbol of fertility. So now I get the bunny connection, but how did we get from there to chocolate eggs?

Well, most ancient races around the world had similar spring festivals to celebrate the birth of the year, The Egg, as a symbol of fertility and re-birth, has been associated with these rites from the earliest times.

So when the Pagans arrived here in about the 5th century AD, the festival came with them along with their rituals. When the Saxons converted to Christianity and started to celebrate the death and the resurrection of Christ, it coincided with Eostre, so that’s what the early church in Britain called the celebration, Eostre or Easter in modern English. So that’s the history, here comes the sales… or do they?

The media is full of stories about Easter being a huge turning point in retailers calendars… Really? Its news to me. OK, maybe if you sell Sofas I can see its huge, but for the rest of us, its not mega….. It’s nice to celebrate the advent of Spring and to put some bright cheerful props around the shop, but talk about focusing on the positive. There’s some problems with creating a sales phenomenon around Easter….

Easter has rabbits and eggs – not an easy sell…! Rabbits are normally portrayed as either a bit dumb, or sex crazy…. Bugs Bunny doesn’t wear any trousers – I rest my case !

Everything that’s celebrated around Easter happens in the morning and we all know that nothing good for commerce happens before noon !

There’s no Easter songs? So you can’t really ramp up the marketing…. Christmas has reams of songs, we all know them by heart. Easter has…..?

Finally, the focus is on a corpse coming back to life…. Not cute! – Amazing, yes. Cute – No !

So I think we can agree Easter is a tough sell, pretty, but tough. But if it increases footfall then who’s complaining?

One of the things i’ve noticed about Easter this year is the choice on offer, you can get vegan eggs, protein free eggs, fairly traded eggs, green eggs, diabetic eggs, to name just a few. I’m old enough to remember when there were three choices and one of them was Smarties! So maybe the lesson here is how to differentiate your offering and how the market is evolving…. oh and offering choice?

So that’s the cynic in me satiated, but in the spirit of Easter, which is above all a story of hope, with the promise of new beginnings, lets not dwell on the bad stuff and instead lets think about Spring arriving and what we can create for this new season….

And if that all seems too sweet to be true, here’s my Easter gift to you: A get-out-of-jail-free carbohydrate card.

Apparently there’s a range of benefits and nutritious surprises found in chocolate. The key is learning to choose the right type and eating the right amount (and 50 grams is pretty decent) so now you can feel virtuous devouring it.

Now for another bite of that pair of ears on my dark chocolate Lindt bunny.