Archive for the ‘Sales’ Category

Retail sales worst for 15 years

Tuesday, April 12th, 2011

banging-your-head-against-a-wallRetail sales fell in March by the biggest margin since records began, according to new figures from the British Retail Consortium (BRC).

The BRC said that total sales during the month were down around 1.9 per cent when compared with the same month last year. This represented the worst performance since 1996, when the survey was started. Factors such as the late Easter impact these figures but its not really easy to say how much?

Like for like sales were 3.5 per cent lower than the previous year which is the worst like for like performance since 2005. So nothing to celebrate there for retailers.

Meanwhile online sales remained quite resilient. They were up by 7.5 per cent, which in other fields would be a rocking increase, but this is still lower than the 10.4 per cent increase registered in February. So in real terms its not good news.

The late Easter is partly to blame for the figures according to the BRC, but this alone is not enough to explain the poor performance of retail.

Instead, analysts have suggested that rising prices, the coalition’s VAT increase, and real-terms wage cuts for many workers are likely to be the cause. Basically knocking consumer confidence if not into the ground, at least into a wooded area.

Stephen Robertson, Director General, British Retail Consortium, said:
“This is the worst drop in total sales since we first collected these figures in 1995. Non-food retailers were particularly hard-hit. This is strong evidence of the pressure customers and traders are under. This year’s later Easter is a factor but this fall goes way beyond anything that can be explained by that alone.

“Uncomfortably high inflation and low wage growth have produced the first year-on-year fall in disposable incomes for thirty years. Mounting fuel and utility costs, falling house prices, higher VAT and the prospect of more tax rises and job losses left people unwilling to spend unless they really had to. These pressures aren’t going away and the arrival of higher National Insurance is likely to compound them in the immediate future.

“The next interest rate decision is a difficult balancing act for the Bank of England but, for now, supporting our weak economy must be the priority. Inflation is coming mainly from temporary and external price shocks - VAT, world commodity prices and the weak pound - not wage or consumer-driven increases. Increasing interest rates would do more harm than good.”

Helen Dickinson, Head of Retail, KPMG, said:
“The food sector suffered in the month due to Easter purchasing falling into March last year, thus impacting the overall results. However, beyond this the trend continues in a marked downward direction: non-food continues to struggle, with big-ticket and home-related sectors again being the hardest hit. We have seen an emergence of new, lower spending patterns since the middle of January, which are currently continuing to trend downwards. Many retailers will not be able to sustain this ongoing weakness in demand beyond the short term and are hoping for some good news around the extended bank holiday period and a feel-good factor driven by the royal wedding.”

where, I hear you ask, is the good news ? The short answer is that there isn’t any - apart from three bank holidays that may get shoppers back onto the high street, but even these three days aren’t magical days that can make up for the lack of confidence and disposable income, so while we have sunshine, daffodils and longer evenings, all of which are long overdue, we don’t sadly have any good news for retailers… yet !

Happy Easter Egg-xess

Monday, April 13th, 2009

Happy Easter chuck !

Happy Easter chuck !

Let’s be honest its kind of a strange holiday and a difficult sell, unless you’ve bought up all the Woollies Easter Eggs…!

When you delve into the background of this Christian festival, there’s a few surprises…. “Eastre” was actually a pagan figure, celebrated as the Goddess of Spring. A festival called Eastre was apparently held during the spring equinox by Pagan people to honour her. The goddess Eastre’s earthly symbol was the rabbit, which was also known as a symbol of fertility. So now I get the bunny connection, but how did we get from there to chocolate eggs?

Well, most ancient races around the world had similar spring festivals to celebrate the birth of the year, The Egg, as a symbol of fertility and re-birth, has been associated with these rites from the earliest times.

So when the Pagans arrived here in about the 5th century AD, the festival came with them along with their rituals. When the Saxons converted to Christianity and started to celebrate the death and the resurrection of Christ, it coincided with Eostre, so that’s what the early church in Britain called the celebration, Eostre or Easter in modern English. So that’s the history, here comes the sales… or do they?

The media is full of stories about Easter being a huge turning point in retailers calendars… Really? Its news to me. OK, maybe if you sell Sofas I can see its huge, but for the rest of us, its not mega….. It’s nice to celebrate the advent of Spring and to put some bright cheerful props around the shop, but talk about focusing on the positive. There’s some problems with creating a sales phenomenon around Easter….

Easter has rabbits and eggs – not an easy sell…! Rabbits are normally portrayed as either a bit dumb, or sex crazy…. Bugs Bunny doesn’t wear any trousers – I rest my case !

Everything that’s celebrated around Easter happens in the morning and we all know that nothing good for commerce happens before noon !

There’s no Easter songs? So you can’t really ramp up the marketing…. Christmas has reams of songs, we all know them by heart. Easter has…..?

Finally, the focus is on a corpse coming back to life…. Not cute! – Amazing, yes. Cute – No !

So I think we can agree Easter is a tough sell, pretty, but tough. But if it increases footfall then who’s complaining?

One of the things i’ve noticed about Easter this year is the choice on offer, you can get vegan eggs, protein free eggs, fairly traded eggs, green eggs, diabetic eggs, to name just a few. I’m old enough to remember when there were three choices and one of them was Smarties! So maybe the lesson here is how to differentiate your offering and how the market is evolving…. oh and offering choice?

So that’s the cynic in me satiated, but in the spirit of Easter, which is above all a story of hope, with the promise of new beginnings, lets not dwell on the bad stuff and instead lets think about Spring arriving and what we can create for this new season….

And if that all seems too sweet to be true, here’s my Easter gift to you: A get-out-of-jail-free carbohydrate card.

Apparently there’s a range of benefits and nutritious surprises found in chocolate. The key is learning to choose the right type and eating the right amount (and 50 grams is pretty decent) so now you can feel virtuous devouring it.

Now for another bite of that pair of ears on my dark chocolate Lindt bunny.

Words that sell….!

Friday, April 10th, 2009

Your country needs You !

Your country needs You !

The words that you use to communicate to your customers (online, via letters or in conversation across a counter) directly impact your sales. There are certain words that dramatically increase your powers of persuasion and their response.

After a jaunt around my local town I’m convinced more than ever that someone needs to be saying this…. I was really shocked at the levels of customer service on offer, OK, so I know I’m a professional in this area and I’m looking at this aspect and watching for it – but I saw four examples in a time period of just an hour of customers putting stuff back because they got tired of waiting at tills to be served, or they got a dumb answer from an assistant in a shop who didn’t understand what they were asking…. Its painful to watch !

Anyways, here’s some of them to wet your appetite…

YOU – We want to know how we can learn better, improve our health, have a better time, make more money, solve our problems etc, so the more you use the word YOU in your conversations and copy the better it will be for you! (Just a note, do you think that old world war two poster would have worked as well, if it had read “Our country needs us? )

FREE – Don’t we all like to get something for free? People are drawn to an advert offering something for free (especially if its something they want or has a perceived value) But it gets their attention – if you are trying to attract subscribers to your shop newsletter – give them something for free and watch your subscribers go up. Actually, this one always makes me mad, because I like to think of people as being noble and not orientated by free things at all, somehow above it all, but time and time again, I’m proved wrong !

NEW and NOW – People are always talking about the latest thing, there’s a fascination with the latest thing. Its because people always want to know what’s new? If you’re writing some copy for your shop you could start a headline with the word “New….” Even if your product isn’t really very new, you could substitute the word New, with the word Now … “Now available…” or “Now back in stock…” Now is also a pretty cool selling word.

WHO, WHAT, WHICH, WHEN & HOW, These are great headline words when you’re trying to write copy for your shop. When you use these words you answer questions and let people know your information in a clear and concise way.

Just as Bakers have baking tins, fishermen have lines, retailers should have them too, ready to plop out and run for the till… Fizzy words that sell, that positively zing (my favourite current word)

One of a retailers tools in the toolbox, should be words, after all you spend most of the day talking to people… so you should be interested in words that sell? After all, why would you choose to use words that don’t if you have an option – unless you’re unaware that your choice of language is so important.

Why would you agree its expensive when you can say its luxurious, and a real treat ! It could be lush, opulent, lavish, sumptuous, glamorous, distinctive, refined, elegant, intricate, exquisite or rare (among other words – I could go on) or you could just agree with the customer that it’s a bit pricey…?

Words have power, so with the help of your staff (and maybe a dictionary) start compiling a list of words that sell, positive, upbeat, zingy words that can help you convert customers to happy chappy Z reports !