Archive for the ‘social media’ Category

Are you tweeting?

Thursday, April 16th, 2009

Are you twittering?

Are you twittering?

Hate Twitter? Ok, but just think about claiming your user name to protect your brand : Read on for more information !

What’s all the fuss about Twitter?

The New York Times calls Twitter “one of the fastest-growing phenomena on the Internet.” TIME Magazine says, “Twitter is on its way to becoming the next killer app,” and Newsweek opined that “Suddenly, it seems as though all the world’s a-twitter.”

If you haven’t heard all the media hype about Twitter recently then you must have been somewhere very remote… Its in the news, big retailers are talking about it and Stephen Fry loves it!

Twitter is a micro blogging website, and its this years internet phenomenon, but can it work for retailers? Well, ASOS think so, so do Carphone Warehouse and the guys behind the new Woollies online business and hundreds of others.

I want to return to Twitter next week. There’ll be post on Twitter and retailers and how it all works, but for now, if you hate it, or refuse to do it - thats fair enough, but perhaps just think about this one thing…. Remember way back when websites just came out… and lots of big companies got bitten on the bum because someone saw the value in their brand name before they did?

Well, ahem, it could happen again here !

It takes no more than a minute to sign up and even if you never use it, it could save you lots of aggravation later. At least if you do decide to do it later you’ll have the name.

So, its good advice to pop over to twitter right now and register your username – that way no-one else can get it. There’s three compelling reasons why this is a good idea:

1. Even if you never tweet – this will stop someone else from stealing your brand. If someone buys your brand and has a rubbish avatar and does inane tweets – its not going to look good !

2. It prevents people from claiming your name – you can register as a business or an alias, or yourself.

3. Ikea and Sony apparently failed to register their own twitter names, and the people who do have them haven’t activated their accounts……? Hmmmm do you see big money in the horizon for the savvy tweeters there – I do !

Best to put it on your list of things to do tomorrow, or better yet today ! After all how often do you get to put “Twitter” on your daily list…?

10 Ways to Increase Your Margins Without Working 23 Hours a Day!

Friday, March 20th, 2009

tick tock, tick tock - Don't work around the clock !

tick tock, tick tock - Don't work around the clock !

1. Audit your costs: Review your outgoings and incoming revenue. This will highlight any costs that seem particularly high and any parts of the business where your revenue has dropped. Have key customers stopped spending, or could you get more creative with some of your costs - such as advertising?

2. Streamline your running costs. Could you cut your utility bills by turning off all electrical equipment every evening or making sure your heating system is energy efficient? Get everyone involved with this, and make it a game, who can save the most money ! Have a chart up on the wall, with the winner so far !

3. Assess your staff bill. If you have surplus staff for the work available, look for ways to reduce staff costs. Ask employees if they might be open to voluntary measures, such as reduced hours or pay. Take legal advice if considering changing employees’ terms and conditions. Basically, this will have to come from you, no member of staff is going to walk up to you and say “I’ve noticed we’re not as busy, so I could work less time, or take overtime as time off in lieu, to help you out here ” Not going to happen, so seize the bull by the horns - Not pleasant, but necessary !

4. Improve your purchasing. Assess the costs of your stock. Are any of your suppliers having special offers, creating buying groups or generally acting responsibly to help retailers? Could you reduce costs without making your products less desirable. Review your utility providers - there are a lot of gains to be made by comparing tariffs from different energy companies.

5. Reduce your stock. Consider whether you can cut back on the level of stock you hold. Can you get hold of or manufacture items quickly enough to satisfy customer orders without having goods sitting in storage for long periods? Aim to keep just enough stock to service your customers’ needs. If you look at the multiple retailers, I’d estimate they’ve cut their stock levels by around 30% this year - you only have to look at the store layouts to see this in action.

6. Look for growth opportunities. With competitors potentially falling by the wayside, look for ways to take advantage and expand into different parts of the market. Can you start that website you’ve been talking about for ages, run a workshop, have an open evening, team up with the local college?

7. Protect your marketing spend. Cost-cutting is key during a downturn, but continuing to spend on marketing is vital to attract and retain customers. Focus your marketing efforts on your most profitable customers and cost out your advertising and marketing. Calculate how much revenue you need to make for your advertising spend to be worthwhile. Remember there’s a key difference between advertising and marketing - if you have no money for advertising, make sure you’re still marketing yourself well !

8. Boost staff productivity. Home and work worries can make employees less productive during a recession. Try to increase morale by offering low-cost incentives, such as monthly vouchers for the best performing sales person. Keep employees informed about what’s going on in your business if you can, without scaring them ! Promote team spirit - xxxx shop team against the recession - Recession busting ideas from the team !

9. Loyalty schemes - Re-look at any schemes you may have in place, or be thinking about putting in place - Loyalty schemes breed just that - loyalty, and if you’re fighting for customers, this will bring them to your door, and make them come to your shop first ! It doesn’t have to be expensive to run, a few vouchers are usually all it takes, ie spend £100 and get a £10 voucher, which is going to cost you around £3.50 / £4 so its not going to break the bank.

10. Use social media to communicate with your customers - Its cheap and effective and ensures you maintain a presence in the market, even if you have little money for advertising - start a blog, twitter about your shop, or update your newsletter with recession beating tips for your customers.