Posts Tagged ‘Independent retailers’

Independents day - July 4th !

Tuesday, June 21st, 2011

Your high street needs you

Your high street needs you

What is Independents’ Day?

Well, Skillsmart Retail and the National Skills Academy for Retail are teaming up with local retailers across the country on 4th July to celebrate Independents’ Day, championed by the formidable Mary Portas. Shoppers are going to be encouraged to buy at least one item from their local independent reatailers and celebrate diversity on the high street.

They are championing the skills great independent retailers have and they want to show the public that their local shopkeeper is not only a vital service, but someone who wears many hats; they are the accountant, sales assistant, buyer and often everything in-between. Well, amen to that ! From all of us who are getting dizzy with the multiple chameleonic roles we play in a single day this will be welcome news. This is all part of the campaign to back the high street and maintain diversity, while getting rid of the ugly eyesore empty shops.

Firstly the government appointed a retail adviser to bring back the bustle to our high streets, which was contraversial enough. It proved that there was a problem with our city centres and high streets (which we’ve all known for ages), finally, it seems that even the government noticed that.

When this new retail adviser, as her first initiative, launches a “declaration of independents” its time to sit up and pay attention. When you learn that its Mary Portas of “Mary Queen of Shops” fame, its time to take out a notebook and start taking notes !

Mary Portas is known for no-nonsense plain speaking and innovative ideas. Her ideas boost retailers enthusiasm, knowledge, skill base and earnings. With a successful retail background and a commercially savvy consultancy agency, she marries the two areas in her own unique way.

It is tough on the High Street and has been for some time. With town centre vacancy rates doubling over the last two years, the need to take action to save our high streets has never been more obvious. Consumers have seen their discretionary income fall as the cost of just about everything has risen. So in real terms this means less money to spend on anything that isn’t a necessity.

Some retailers have fared better than others and there have been some well publicised casalties in the bigger chains. But the real story in the change of the high street has been that of the independent. Over the past 40 years Britain has changed from being a “nation of shopkeepers” with vibrant high streets, buoyant with diverse retailers, to one where the chain stores are represented everywhere, leading to charges of “Clone town”

Clone towns are not a good idea for many reasons, primarily that Independent businesses are vital to our local economies. They ensure the unique character of an area. They are more accountable to customers and the local community, more likely to support local charities and have greater direct control over the environmental impact of their businesses.

Furthermore, money spent at locally owned independent businesses goes around longer in the local economy. It yields two to four times the economic benefit to the local residents compared with non-local businesses. This means more local income, wealth, and jobs and of course the intangible aspect of community.

Supporting independent businesses creates local jobs, preserves economic diversity and safeguards the environment and that has to be a good thing. Whilst the larger stores are the anchors in our cities and towns, its the independent businesses who offer the diversity thats lacking and the mix that keeps it all interesting, as well as being a valued link in the community, which seems to be so sadly underrated and under reported.

There’s definately something about Mary !”

Sunday, May 22nd, 2011

Mary Takes on the High Street

Mary Takes on the High Street

Its the biggest retail news since woollies closed its doors.

Mary Portas has been asked by the Government to take a look at our ailing high streets…. (about time too, i can hear you chorus) As she says, “the city centre picture is one of steep decline. Three years ago six per cent of high street shops were vacant; by the end of last year the figure had grown to 14 per cent. At this rate, in two years’ time, more than a third of city centre shops will be boarded up, But it’s not just the shops that are going from our high streets; banks and post offices are disappearing too. As they go, we lose a feeling of community because the high street is the heart of a town. And, as high streets empty, the crime rate increases.”

If you’re nodding your head in agreement, the question really is, what should we be doing ? Are the high streets worth saving, or are we just entering a new digital age and we all just need to move on and make space for the big retailers ….? What do you think we should do to revive the high street ? Or shouldn’t we bother, is it a case of change or die ?

Mary is asking for our opinions, and this is as good a time as any to add your comments into the pot - hopefully something good will come of it, maybe she’ll be able to persuade landlords that upward only rent reviews and quarterly rents payable in advance aren’t such a cool option…?

You can follow Mary’s quest on her website www.maryportas.com Here’s an extract from there to get you in the mood

In May this year, I was challenged by the Prime Minister and Deputy Prime Minister to undertake an independent review on the Future of the High Street – to help ‘bring back the bustle’ to our town centres.

And with town centre vacany rates doubling over the last two years, the need to take action to save our high streets has never been starker.

I am calling on business, local authorities and shoppers to contribute their ideas on how we can halt this decline in its tracks and create town centres that we can all be proud of.

If you’ve got something to say about the state of our high streets – be it an observation, insight, initiative or idea – please add your own contribution to the debate.

The A-Z of successful retail !

Monday, October 25th, 2010

the A to Z of retail

the A to Z of retail

The face of retail has changed so much over the past few years. So I’ve come up with my own A to Z for successful independent retailing.

A is for Advertising: Whether you consider it an enhanced form of communication or merely manipulation, most of us consider it necessary for our businesses. In fact, I could write a whole article just on advertising come to think of it…

B is for Budgets: I’m on safer ground here. If you don’t have a budget then you might get a nasty shock. This happens when you haven’t done your sums right, and it turns out that all your profit is tied up in your stock room !

C is for Credit: Be nice to your suppliers and you can negotiate favourable credit terms.

D is for Define your niche: Ok, so I’ve pulled that one a bit, but if you don’t define your niche you can end up chasing any opportunity that presents itself, which often results in a mismatch of styles, stock and confused customers.
E is for Employees: Sooner or later you’re going to have some. Start off with contracts and write everything down – this will save you a lot of heartache.

F is for fashion: Also known as trends. It is the cyclical law of nature that as things go up, they come down. Fashion reinvents itself each and every season. While giftware doesn’t follow quite so rapidly, it can still become obsolete, so read magazines, visit tradeshows and generally do anything else that can keep you up to date with what’s going on in your market.

G is for Gift Vouchers: A fabulous way for happy customers to let family and friends know what they’d like from your store.

H is for Happy face: There’s nothing worse than a miserable face behind the counter. Be pleasant and make sure that your staff are. Why not employ a mystery shopper to independently grade your service. Remember that most people leave a business because they just don’t feel valued or recognised.

I is for Infectious enthusiasm: Yours specifically ! To lead a team you must be enthusiastic. If you have no team and its just you and the customers then you still need to be enthusiastic (see previous letter)

J is for Just looking: You’re going to hear that a lot ! Rather than asking the age old dumb question – “Do you need any help?” Perhaps you could instead ask a better question – such as, for example – Have you seen our new collection of X….? At the very least you won’t get the just looking answer.

K is for keyword search: In our technological age, make sure your store comes up under your chosen keywords.

L is for Loss prevention: People will try to steal from you – Don’t make it easy. Look for blind spots and instill good security habits as a key part of your staff training.

M is for Marketing : Marketing is anything and everything you do to promote your business.

N is for Newsletter: A great tool for communicating with your customers, reminding them that you’re still there, that you have new stock in and putting a more human face on your business.

O is for Operations Manual: You’ll definitely need one of these as soon as you have your first employee, you’ll notice that they don’t do things like you do…! That’s why you need the operations manual – it says how things should be done, in which order, when and by who.

P is for Price: The all important question, how much to charge? My tuppence worth is that someone will always undercut you, so unless you are a pound shop, it’s worth defining other areas as the USP for your business – service, stock, knowledge, design for example.

Q is for Quest: Q is a hard one ! I chose Quest because I see it as a positive word, a go getting word. Quest implies striving, searching and constant improvement.

R is for Relationships: With your suppliers, your staff, the local council, the local media, and the wine bottle when its not going so good ! Invest some time and make them as good as possible (with the exception of the wine bottle!)

S is for Sales: Selling is a combination of art and science. Time invested in studying the psychology of selling is never wasted. Remember to sell benefits, not products, and always answer the oldest question “What’s in it for me?”

T is for Technology: You can’t avoid it. So you might as well take a few courses and work out what tasks you need technology to do for you.

U is for Uniform: Are you going to have one or are you confident that everyone else shares your good taste and style ?

V is for vision: Think about it, articulate it, print it and make a bit deal about it !

X is for Xtra: Ok, I stretched that one a bit. But every self employed person I know does more than a bit extra. Extra hours, extra jobs, extra learning, extra training. you get the idea.

Y is for You: the one that generates the vision, the standards and delivers on it !

Z is for Zero Tolerance: To anything that falls below standard, it’s so easy to slide as standards slip imperceptibly, but standards are what set businesses apart

Cambridge wins clone town award !

Wednesday, October 13th, 2010

What's on your high street ?

What's on your high street ?

In September the New Economics Foundation(NEF) results were published on the state of Britain’s high streets. The think tank looked at 117 town centres right across England, and the shops represented on their high streets. They counted the number of independent shops and the variety and using a simple formula they came up with list of the least diverse high streets.

Cambridge(scoring 11.6) was named the worst “clone town” In Britain, despite its beautiful colleges, impressive architecture and its ancient university status. Its historic streets are dominated by national chain stores.

NEF remarked that Cambridge was” the worst example of the trend for British High Streets to look identical, all populated by the same small selection of major retailers”

The report’s author said “Cambridge’s distinctive character still remains, but its high street is now no different from that in Exeter, Reading or Oxford.”
He added that the homogenity of the high street was brought about, in part by the recession. Since most of the shops are owned by the colleges, as they’ve needed to raise money, they’ve either sold them off, or increased rents to an extent that pushes out independent retailers.

For those of you of a curious disposition, you can download the survey from the site at www.neweconomics.org and carry out your own survey on your own local high street to see how it fares. Are you a Clone town, or a home town? That’s one that’s distinctive and recognisable as a unique place

In case you’re wondering Whitstable, a fishing port on the Kent coast had the most diverse high street scoring an impressive 92.1 on the diversity scale.

So what does this have to do with me, I hear you asking…? Well, local independent shops really are crucial for local economies. If you have a business in your town, any money that you earn from your business goes round in the local economy at least two to four times. That goes from things like ordering an extension from another local business, or getting your packaging made locally for example – If the money stays local rather than being wired out each night to a central head office you can see that it makes for more local income, wealth and ultimately more jobs.

On the plus side, NEF found that the diversity of Britain’s high streets had not materially deteriorated since 2005 when it last conducted its survey. However, that was partly because many of the big names, including Borders, Woolworths and Zavvi had collapsed into administration, so it’s not exactly brilliant news.

On a final note, the report concluded that “A bland homogeneity and encroaching vacant premises characterise the city’s (Cambridge’s) shopping centre,” and you’ve got to ask yourself, what does that say about other high streets then ?

I can’t be alone in thinking that could have been written about many high streets up and down the country ?

Cinderella and retail !

Wednesday, May 27th, 2009

Cinderella and retail

Cinderella and retail

We all know the story of Cinderella, its an inspiring and heartwarming story. But any idealised version of what we should do, doesn’t really come close to how it really is, or even how it might evolve as time goes on.

To continue the Cinderella analogy, we all want to find our Prince Charming, and put on the beautiful glass slipper and live the fairy tale. We all want the love story !

But idealised love and real love are not the same thing, just as the idea of having a shop and the reality of having a shop are not the same thing.

Falling in love is easy, putting on the glass slipper is easy, but being in love is harder and making it work day after day, year after year is much harder. Sustaining the dream is the difficult part.

Getting the keys to your first shop is usually surprisingly easy, fitting it out and choosing the products is exciting, but it’s just the beginning, not the end.

Getting a shop is the easy part, like putting on the glass slipper. The rest takes hard work – hard work to sustain the enthusiasm, motivate the staff, check on the competition, find new and exciting products, keep up to date on new trends and market your business.

Just like the Cinderella story, someone missed out on telling us that life can be unfair, big local businesses can close, town centres can evolve, and not in a good way, competition can open up next door, and economies don’t always work in your favour.

So, what are we to do ? The only option is to choose it the way it is…. After all it isn’t any different to how it is. Then go to work on making it the way we’d like it to be and that’s a serious business decision.

True love is not a temporary thing, it comes with time, it’s not a Cinderella story. It’s a story of commitment, and doing the little things well, with a light heart, not because you have to do them, because you want to do them.

Naturally it’s the same for owning a shop and running a shop. Most of the hard work is behind the scenes, but its vital, and its vital that you maintain your passion for your business, because when the passion starts to fade it’s obvious to everyone……

What kind of story is your shop…?

Monday, April 27th, 2009

What kind of story is your shop?

What kind of story is your shop?

Recently, we’ve been going through a few changes in our business, some pleasant, some, shall we say not so pleasant. As a small business and talking to other retailers i realise that we are not alone in some of the dramas that befall us.

One of the biggest hurdles to get over is staff leaving (or being asked to leave) In a small business where everyone knows everything about everyone, and emotions can run high, its easy to get caught up in all the emotion.

But what if its all a story? The story of your business ! What kind of story would it be? Is it an epic drama, with lots of adventure, or a fireside ramble through familiar territory. A cookbook or a thriller? Is there espionage and a plucky heroine?

When staff leave us, its easy to be upset about it, but what if we chose to see it as the close of a chapter, or a space for some new narrators to come in. After all no-one is irreplaceable, people will come and people will go and that’s the long and short of it… But if you were to choose what kind of story would you choose.

Sometimes its not whats happening to us thats important, its what we make it mean, and standing back and seeing it as all a chapter in the story might make it a bit less personal…?

So, Chapter one, the beginning, high hopes, new shopfittings and excitement.

Chapter two, settling in, slight change in direction, taking on staff

Chapter three, the website adventure

Chapter four, getting down and dirty with social media…

I leave the rest up to you… I’d like to think of my shops as an adventure story, complete with choppy waters to overcome (rise in rent and rates, and some shoplifters for good measure) a villain or two (I’m undecided on them as yet) a quest and a community to welcome us back….

As John Lennon said, “you may say I’m a dreamer….” but it beats the heck out of sitting back and feeling sorry for yourself, and if life really is what we make it, then we might as well make it a fun adventure….

Now I only need to convince my staff …….

Words that sell….!

Friday, April 10th, 2009

Your country needs You !

Your country needs You !

The words that you use to communicate to your customers (online, via letters or in conversation across a counter) directly impact your sales. There are certain words that dramatically increase your powers of persuasion and their response.

After a jaunt around my local town I’m convinced more than ever that someone needs to be saying this…. I was really shocked at the levels of customer service on offer, OK, so I know I’m a professional in this area and I’m looking at this aspect and watching for it – but I saw four examples in a time period of just an hour of customers putting stuff back because they got tired of waiting at tills to be served, or they got a dumb answer from an assistant in a shop who didn’t understand what they were asking…. Its painful to watch !

Anyways, here’s some of them to wet your appetite…

YOU – We want to know how we can learn better, improve our health, have a better time, make more money, solve our problems etc, so the more you use the word YOU in your conversations and copy the better it will be for you! (Just a note, do you think that old world war two poster would have worked as well, if it had read “Our country needs us? )

FREE – Don’t we all like to get something for free? People are drawn to an advert offering something for free (especially if its something they want or has a perceived value) But it gets their attention – if you are trying to attract subscribers to your shop newsletter – give them something for free and watch your subscribers go up. Actually, this one always makes me mad, because I like to think of people as being noble and not orientated by free things at all, somehow above it all, but time and time again, I’m proved wrong !

NEW and NOW – People are always talking about the latest thing, there’s a fascination with the latest thing. Its because people always want to know what’s new? If you’re writing some copy for your shop you could start a headline with the word “New….” Even if your product isn’t really very new, you could substitute the word New, with the word Now … “Now available…” or “Now back in stock…” Now is also a pretty cool selling word.

WHO, WHAT, WHICH, WHEN & HOW, These are great headline words when you’re trying to write copy for your shop. When you use these words you answer questions and let people know your information in a clear and concise way.

Just as Bakers have baking tins, fishermen have lines, retailers should have them too, ready to plop out and run for the till… Fizzy words that sell, that positively zing (my favourite current word)

One of a retailers tools in the toolbox, should be words, after all you spend most of the day talking to people… so you should be interested in words that sell? After all, why would you choose to use words that don’t if you have an option – unless you’re unaware that your choice of language is so important.

Why would you agree its expensive when you can say its luxurious, and a real treat ! It could be lush, opulent, lavish, sumptuous, glamorous, distinctive, refined, elegant, intricate, exquisite or rare (among other words – I could go on) or you could just agree with the customer that it’s a bit pricey…?

Words have power, so with the help of your staff (and maybe a dictionary) start compiling a list of words that sell, positive, upbeat, zingy words that can help you convert customers to happy chappy Z reports !

How to right royally screw it up…

Monday, April 6th, 2009

How to right royally screw it up...!

How to right royally screw it up...!

I’m a pretty positive person, I’ve worked out my ideas based on the, you’re here, I’m here, we might as well have some fun philosophy of life, and so my posts are usually positive because I really do believe that we always have a choice and there’s always something you can do – rather than sit and stew ! (rhymes are free)

So while you’re practically promised lots of positivity from me in my posts and information about how to succeed in business, I thought, just for one post, I’d venture over to the dark side….. with some brilliant ideas about how to really make life difficult for ourselves, create some problems and generally just balls it up big time!
So, here’s the caveat, obviously I don’t want you to follow this advice (lawsuits need not apply) but these gentle (ish) reminders might help us enjoy some of the common ways that we can fail…. Prepare yourself, this might hurt …….!

Hiding in fear

We’ve all been subjected to the media’s attempts to scare the bejesus out of us, and its wholly natural to feel unsure about where business is going over the next few months. Fear is the natural response to this and halting all plans and hunkering down to sit it out…. As if its all magically going to get back to “business as normal” One of the fastest ways to shoot yourself in the foot is to stop your marketing, networking and PR efforts. If you don’t do this stuff, your competition will – and you’ll be watching their brilliant efforts and feeling bad.

Not exceeding your customers expectations

Of course you’re down about business being slow. So the best thing to do is to make sure you don’t exert any extra impetus or energy to go above and beyond what your customers expect from you. After all, don’t they know there’s a recession on and we’re barely coping? If we only do the bare minimum then the customers will give us very little future business and we’ll have lots of free time for moaning, griping and complaining which will be satisfying because we knew we were right about the customers not caring anyway.

Don’t use your existing client base

Do you want a really fast and easy way to screw it all up this year? Then pay attention because this is it ! Keep hitting your head against the wall with expensive advertising to attract new customers and avoid the cost-efficient existing customers who’ve already bought from you, to whom you can cross-sell and possibly upsell. Of course, your current customers probably appreciate and need what you have to offer, but it’s so much more invigorating, putting the effort in with those mysterious other people, “the extended market” who may never buy from you. It’s a battle of wills and that’s so much more fun than a zinging x report !

Its all about me

Of course its all about you - Doh? When it comes to networking, it’s the best policy to just keep thinking about what you can get out of each one of your contacts. Don’t bother to be helpful or useful. Why should you produce fact sheets or how to guides for your customers, don’t they realise that you had to learn all this stuff the hard way, and they should too dammit !

Develop a Reputation for Irrelevance and Inefficiency

Sharp but true, each of us is a brand, just as our shops and businesses are brands, we’re the brand ambassadors – ok we don’t have Kate Moss’s clothes, or Uma Therman’s watch, but we’re brand ambassadors all the same. Some of us are quality brands that customers appreciate and buy from and others are the “Trotters Independent traders” of brands that should be avoided. To really efficiently avoid success this year we should work hard on letting our brand identities get trashed in our customers and prospective customers eyes.

We could make some promises that we can’t keep, not do what we say we’ll do, be downright argumentative, and generally maintain a bad attitude – oooh for good measure we could read the paper in the shop – that’ll show them that we just don’t care !

Make sure your staff know how annoying the customers can be

Customers, they come in when you’ve just got a cup of tea, or they want to buy something when you’ve just finished the display – and it took hours to get just right ! The nerve of them, asking questions, wanting different sizes, while your staff just want to get on with the jobs on their to do list for the day and get them ticked off, then they can have a good gossip behind the counter about what they’re having for tea or what their friend said to their other friend, or come out with useful phrases like “everything we have is out on the shopfloor” which as we all know is a winner !

Oooh, We’ve just got started, there are sooooo many ways to right royally screw it up this year. In fact, I’ve quite enjoyed writing this, I might do another one, its like therapy, but cheaper !

But I’m a balanced kind of girl, so let’s acknowledge that there are just as many opportunities for success, if you want them. It really is a glass half full, or half empty situation…. Not getting that ? – Try squinting because the situation really does depend on how you see it. So let’s stay positive, motivated and be helpful to your customers and beyond…

In the words of the great Bob Marley – “Everything is going to be alright” He also said “My feet is my only carriage, so I’ve got to push on through” So I get the feeling he would have agreed with my post ! Yeah !

Spring cleaning :Get your mojo on the move

Friday, April 3rd, 2009

Its time for Spring Cleaning !

Its time for Spring Cleaning !

In line with the season I’m going all Anthea Turner on you. It must be the daffodils but I’m suddenly feeling all positive and energetic and in the mood for cleaning…

So, Spring cleaning… Before you reach for the Marigolds and start dividing the shop up into segments and arguing over who has to do the card spinners. Hold up, I want to talk about mental spring cleaning ! Because putting it simply, Spring is a time to sort out our wardrobes, our houses and gardens, but why not our heads too?

We all get set in our ways without really noticing. Anything that’s round us too much becomes familiar and so not really appreciated. So why not take a few minutes to really have a GOOD look around your shop – with a fresh perspective from a customer’s viewpoint, and see what they see?

* Outside sign – Is it clean? Is your name/ logo dated? Does it need a makeover? Is it a good colour? Does it stand out clearly in your street? Do you need a sideways hanging sign for more visibility?

* Is the outside of your shop clean? Are all the bulbs working? Do all your window graphics complement each other? Do you have a bright Spring colours display in pride of place?

* Can you change your window display more often than usual now, to stimulate interest in your store? Have you got set in your way of display Could you let someone else dress the window for once?

* Have you mailed all your customers about your new Spring offers?

* Have you made up soundbite sheets about all your new products so that everyone has something knowledgeable to say to the customers?

* Have you sent out at least one press release to the local media about your new stock?

* Does everyone have keys to all the cabinets or do you have to rush about the shop looking for the right key when a customer wants to view something close up?

* Do you have a shop blog? If you don’t could you start one to drive up website traffic. Is your website bang up to date?

* Do you have a marketing plan for the year? Note, this says marketing, not advertising. You can still market successfully even when there’s no money for advertising, or very little money shall we say?

* Is your website address printed on all your stationary, including your carrier bags? Are your business cards up to date? Do they say on the back of them what you do and what your USP is?

* Have you joined your local chamber of Commerce or networking group, to meet new people and get some new ideas. Check out business link for some great cheap or free courses to get your spring mojo in full working order…!

* If its all a bit much and it feels like you’re walking through treacle – are you talking to someone about it? Don’t keep it all in. There’s always something that can be done to improve things, a problem shared is a problem halved (depending of course on who you talk to - pick them wisely!).
If everything is going well, give yourself a pat on the back, and see what else you can do J

* Finally indulge yourself in some fresh flowers to bring in the Spring and bring the shop to life, women always notice fresh flowers, so share the feel good factor and bring a treat quality to the shopping experience !

In the words of Cliff : Here comes Summer…….! I think he also said “school is out, oh happy days” but i’m going to let that one go !

Enjoy the sunshine !

Why we’ve got to break the rules…!

Wednesday, April 1st, 2009

Create some buzz

Create some buzz

We’re all under constant pressure to conform. From our earliest days we want to fit in. We want to be liked at school and with our friends. We don’t want to stand out. We’re told to work hard, to get a “proper job”, to do what we’re told and somehow it will all be ok…?

And now, as business owners we’re supposed to do what everyone else does… panic, bed in, and hope for the best, or the swift passing of this recession – Inshallah ! But there’s a problem with this way of thinking…. and the problem is that it takes the locus of control away from us…

Successful entrepreneurs and business owners refuse to conform because conforming means doing what everyone else does. Its clear that many businesses will struggle in the year ahead, and if we do what they’re doing then we’ll struggle too. As the old saying goes, “if you keep doing what you’ve always done, you’ll keep getting what you’ve always got”. The rather more well known version goes – “the definition of insanity is doing the same thing over and over again and expecting a different result” So, we must be different, we must do things differently…. So what can we do?

Firstly, don’t cut our marketing and advertising (unless you know its not working) Look for ways to attract customers at a low cost. I’m a big believer in marketing, especially when we don’t have any spare dosh for advertising – Marketing is just a fancy term for being creative in everything you do that promotes your business, and for a very small outlay you can generate some very positive publicity for your business. How can you get people talking about your business? After all referrals are the cheapest and most reliable way to bring in new business.

Secondly, don’t buy into the belief that people aren’t spending money. While it’s clear that consumers decision making process on how to spend money has changed, if you understand the sales process and the value proposition you can position your business as the first choice for your customers.

The third idea is Implementation – try things, better a good plan today than a great plan tomorrow! Don’t wait until everything is just so, just jump in and have a go! This is a perfect time to try things you’ve always thought about doing…. So loyalty cards, birthday clubs, open evenings, workshops, fashion cafes…. Whatever you go with, the only requisite is that we take action, remember, nodding is fun to do, but largely ineffective.

Finally, whatever you do, don’t conform to the countries negative mindset. There is a comfort in joining in the whole recession conversation, but just as you choose what to wear in the morning, you can choose your mental outlook.
Don’t ignore the recession and pretend its not there in a tra la la la la kind of way, but just don’t act from a mindset of fear, make the changes that need to be made from the mindset of focus and determination. This is really the time to market yourself shamelessly- Have some fun with your marketing – really push the boat out, get everyone together and think of the stories and possibilities around your business.

While we’re talking about money, its worth remembering that the same amount of money still moves around every day, regardless of whether the stock market is up or down, and regardless of whether house prices go up or down, it’s still moving. Whenever there’s a segment that’s going through a down cycle, there’s a segment going through an up cycle. So, bearing this in mind, how could you position yourself and your business to be in the position to receive some of this flowing money?

Which are the media that your target customers read, which places do they go to? Which organisations do they belong to? How creative can you be in getting a potential list of new customers together? Check out the library, the post office, online forums, local centres and community opportunities.

Once you’ve found them, how can you communicate to them in a way that resonates with them, on twitter, facebook, by email, by post, by poster, by banner, an invitation, a declaration, a modification ? – What’s going to work best for your potential customers?

The only limit is how creative you can be – Remember there’s no prizes for conforming ! Give yourself a big target ( It’ll be easier to hit )- So for April, why not make it your goal to create some buzz around your business – with the end goal of converting some buzz into business (sales) and have some fun doing it.