Posts Tagged ‘Positivity’

Can a yawn create a retail epidemic?

Friday, March 27th, 2009

Yawning is infectious !

Yawning is infectious !


What’s an epidemic and what’s it got to do with retail?

Epidemics are by their nature contagious. If I say epidemic to you you’ll probably think of a cold of flu epidemic, as that’s what the media uses most often. But epidemics don’t have to be biological. We can epidemics of crime or fashion, or hope – witness the inauguration of President Obama.

Lets consider yawning for instance. Yawning is a contagious act, just because you’ve read the word yawning three times now, you’re probably thinking about yawning, or actually yawning. I’m yawning myself here writing this. If you’re reading this where other people can see you yawning you’ve probably started a mini yawning epidemic of your very own.

Yawning is incredibly contagious, just by writing the word yawn, you’re likely to Yawn. Just as an aside to the yawn epidemic as some of you yawned did it cross your mind that you might be tired? So consider that yawns are emotionally contagious too, simply by writing the word yawn I can create a feeling in your mind.

Isn’t that interesting, what does that mean for retailers ? – Well, it goes some way to explain the resurgence of products with union jack flags on them for instance, and they’re really coming into fashion now, at a time when supporting team GB is really rather vital.

It explains the national indulgence with things vintage and shall we say “pre-loved” and the green effect – all side factors of a recession economy.

But the real value in the great yawn debate is the realisation that big changes can follow small events. We seem hard wired to think that the link between cause and effect must be massive. We are trained to think that if we want to communicate that we love someone for instance we must speak passionately, if we are angry we should communicate this loudly (Eastenders anyone? Could anyone be in any doubt someone is angry on that TV programme?)

But sometimes big changes follow from small events, and they can happen very quickly… There is a tipping point for virus’s, ideas and even for recessions – have you noticed the more balanced news reporting (locally at least) on the recession recently? There comes a point where everyone is literally sick of the bad news and journalists start casting around for good news stories to tip the balance from going too far in the wrong direction.

So what should you do about the yawn factor? Simple, anything you can that’s going to increase your chances of things tipping in your direction….. get yourself in the paper, write a blog, re-do your window, freshen up your approach, get a haircut , anything that makes you feel good, so you radiate this positive approach, because small things can create big changes, talk to your neighbouring shops, create a trade association, get on the council so you can vote against increasing car parking charges…. ! Whatever it takes !

If you’re in any doubt about the power you have, consider the yawn factor, and when you’re sat in that local council meeting just turn to your neighbour and yawn, and once you realise the power of this, you’ll have to take the superhero charter, and promise to only use your power for good, because yawning is the small stuff, there’s lots of big stuff you can do too…!

Remember the power of the yawn !

Retail is detail, what creates change?

Wednesday, March 25th, 2009

Positivity is contagious !

Positivity is contagious !

Its fashionable in the Uk, to diss stuff, everything really from celebrities, we build them up and we knock them down, its sooooo predictable (except for a few stalwarts who are the nation’s favourites you gotta love Brucie !) to food, our roads, our weather - anything is fair game !

I don’t really understand this attitude – I really just don’t get it ! In my travels in other countries I don’t see this – I mean, sure they acknowledge their counties problems but they’re also proud of their countries – They certainly don’t do that knowing sarcastic half smile and then soundly trounce it !

So I got to wondering, why this is? I’ve been pondering this and I think its because we don’t like to raise our hopes because they’ve been dashed in the past. Children certainly don’t seem to ascribe to this cynicism, so it must come later. I think that by the time we’ve become what I’ll loosely term “grown ups” we’ve been kicked in the teeth a few times and probably learned to lower our expectations. Is it nature? Is it nurture?

I think its nurture because while there’s obviously individual differences in people, I don’t see other countries with this bizarre “mustn’t grumble” attitude of “well, it could be worse” Since when did – It could be worse become a reason to get up and go to work in the morning? It certainly doesn’t spur me into action.

There’s a raft of information on change, the individual, the crowd, the society, But what’s the actual tipping point?

Well, that something could be the “broken windows theory” which was the brainchild of Wilson & Gelling, who were criminologists, who argued that crime far from being a nature beating nurture effect was in fact due to the little things, so for instance, crime would be the inevitable result of disorder.

If a window is broken and left unrepaired, people walking by will soon conclude that no-one cares about the building and no-one is in charge. Pretty soon there’ll be more broken windows and this sense of anarchy will spread from this building to the street and beyond to the area. Sending the signal that anything goes and no-one cares, creating a downward spiral.

This is the epidemic theory of crime. It says that crime is contagious – just as a fashion trend is contagious, but here the tipping point isn’t a person or group of people it’s a thing – a broken window.

By the same measure positivity is also contagious. If you doubt me, walk down the street and smile at people – 9 out of ten will smile back at you, especially if you make it a big megawatt smile ! (the other one will be so shocked that someone smiled at them that their reactions will be delayed) So you just introduced some positivity into the world – with a smile. It didn’t cost you anything, its fleeting sure, but so is cleanliness, we have to work at being clean every day, why shouldn’t we work at being a positive contribution too.

So just for today, hang up your negativity hat and try to make everything that comes out of your mouth a positive phrase.

Try it, what harm can it do?