Posts Tagged ‘recession’

Trying to work something out ?

Tuesday, July 21st, 2009

What's the missing piece...?

What's the missing piece...?

I don’t know if you’ve been watching the recent spate of recession busting retail programmes that have hit the TV channels recently? They range from Sainsbury’s wondering how to do it better, to Mary’s upping the game for charity retailing (and taking some stick for it, although she did a great job !) undercover boss, and now onto Gerry’s big decision….

The last one is my favourite because it deals with family businesses, the kind that most of us run, and they’re fraught with all kinds of problems that bigger or more devolved businesses don’t face, partly because there’s not so much emotion involved in being employed in someone else’s business, or at least that’s how it appears to me.

Gerry deals pretty much exclusively with family businesses, and as far as I can tell he’s looking for strong leadership, or at least the potential for it. But the programme does seem to discount the work of the founders in making award winning pastries, beers or holidays – this seems to get glossed over in favour of sales, sales and more sales…. Don’t get me wrong, I don’t think any business would turn down more sales its just that the passion for the product is what creates the business. The sales follow on from that….

Which brings me to my next musing…. How do you keep the passion ? How do you keep learning so that your business stays interesting ? How do you keep from going slightly bonkers when the sales go down?

It seems to me that the best way would be to swap businesses for a day with another business owner – because its always easier to see the “faults” or should we say opportunities for development in other businesses than it is in your own….

It’s a radical idea, and maybe a bit uncomfortable, but how about if instead of swapping businesses, you just swapped knowledge ? Maybe you have sales skills that you could teach your neighbour who has marketing or accounting skills?

As long as you agree the boundaries before you start – play nice, no abuse and no hard feelings…. It could work, and you’ll certainly get a fresh perspective on your business, maybe it’ll show you the missing piece of the puzzle… and for free !

How to right royally screw it up…

Monday, April 6th, 2009

How to right royally screw it up...!

How to right royally screw it up...!

I’m a pretty positive person, I’ve worked out my ideas based on the, you’re here, I’m here, we might as well have some fun philosophy of life, and so my posts are usually positive because I really do believe that we always have a choice and there’s always something you can do – rather than sit and stew ! (rhymes are free)

So while you’re practically promised lots of positivity from me in my posts and information about how to succeed in business, I thought, just for one post, I’d venture over to the dark side….. with some brilliant ideas about how to really make life difficult for ourselves, create some problems and generally just balls it up big time!
So, here’s the caveat, obviously I don’t want you to follow this advice (lawsuits need not apply) but these gentle (ish) reminders might help us enjoy some of the common ways that we can fail…. Prepare yourself, this might hurt …….!

Hiding in fear

We’ve all been subjected to the media’s attempts to scare the bejesus out of us, and its wholly natural to feel unsure about where business is going over the next few months. Fear is the natural response to this and halting all plans and hunkering down to sit it out…. As if its all magically going to get back to “business as normal” One of the fastest ways to shoot yourself in the foot is to stop your marketing, networking and PR efforts. If you don’t do this stuff, your competition will – and you’ll be watching their brilliant efforts and feeling bad.

Not exceeding your customers expectations

Of course you’re down about business being slow. So the best thing to do is to make sure you don’t exert any extra impetus or energy to go above and beyond what your customers expect from you. After all, don’t they know there’s a recession on and we’re barely coping? If we only do the bare minimum then the customers will give us very little future business and we’ll have lots of free time for moaning, griping and complaining which will be satisfying because we knew we were right about the customers not caring anyway.

Don’t use your existing client base

Do you want a really fast and easy way to screw it all up this year? Then pay attention because this is it ! Keep hitting your head against the wall with expensive advertising to attract new customers and avoid the cost-efficient existing customers who’ve already bought from you, to whom you can cross-sell and possibly upsell. Of course, your current customers probably appreciate and need what you have to offer, but it’s so much more invigorating, putting the effort in with those mysterious other people, “the extended market” who may never buy from you. It’s a battle of wills and that’s so much more fun than a zinging x report !

Its all about me

Of course its all about you - Doh? When it comes to networking, it’s the best policy to just keep thinking about what you can get out of each one of your contacts. Don’t bother to be helpful or useful. Why should you produce fact sheets or how to guides for your customers, don’t they realise that you had to learn all this stuff the hard way, and they should too dammit !

Develop a Reputation for Irrelevance and Inefficiency

Sharp but true, each of us is a brand, just as our shops and businesses are brands, we’re the brand ambassadors – ok we don’t have Kate Moss’s clothes, or Uma Therman’s watch, but we’re brand ambassadors all the same. Some of us are quality brands that customers appreciate and buy from and others are the “Trotters Independent traders” of brands that should be avoided. To really efficiently avoid success this year we should work hard on letting our brand identities get trashed in our customers and prospective customers eyes.

We could make some promises that we can’t keep, not do what we say we’ll do, be downright argumentative, and generally maintain a bad attitude – oooh for good measure we could read the paper in the shop – that’ll show them that we just don’t care !

Make sure your staff know how annoying the customers can be

Customers, they come in when you’ve just got a cup of tea, or they want to buy something when you’ve just finished the display – and it took hours to get just right ! The nerve of them, asking questions, wanting different sizes, while your staff just want to get on with the jobs on their to do list for the day and get them ticked off, then they can have a good gossip behind the counter about what they’re having for tea or what their friend said to their other friend, or come out with useful phrases like “everything we have is out on the shopfloor” which as we all know is a winner !

Oooh, We’ve just got started, there are sooooo many ways to right royally screw it up this year. In fact, I’ve quite enjoyed writing this, I might do another one, its like therapy, but cheaper !

But I’m a balanced kind of girl, so let’s acknowledge that there are just as many opportunities for success, if you want them. It really is a glass half full, or half empty situation…. Not getting that ? – Try squinting because the situation really does depend on how you see it. So let’s stay positive, motivated and be helpful to your customers and beyond…

In the words of the great Bob Marley – “Everything is going to be alright” He also said “My feet is my only carriage, so I’ve got to push on through” So I get the feeling he would have agreed with my post ! Yeah !

Why life is like a sausage machine….

Monday, March 16th, 2009

Life is like a sausage machine !

Life is like a sausage machine !

We live in challenging times. Credit crunch, full blown recession, doom & gloom or comic relief raising £41 million, sunshine and daffodils…

What’s the truth about our situation? Simple. It’s whatever you focus on !
Whatever we think about daily determines how we feel, what we’ll do and ultimately what we’ll have.

The media are strangling the lifeblood out of the word recession and having a field day with it. But you have to ask yourself why? Have you ever noticed that the media uses negative anecdotes even when the news is primarily positive? For example: factory wins fabulous new contract ! How brilliant, but it may not be in time to prevent Dolly the duck from having to move nesting ground(or whatever) (cue sad picture of Dolly the duck).

Why do they do this? Simple, because bad news sells ! We’ve all heard this, but what does it really mean? News has to sell – it’s the primary reason for its existence, its not that they’re really altruistic, and want to make sure we’re completely informed – honestly, its not.

Bad news sells more because it creates a sense of urgency in us. We feel that we need to know more in order to prepare ourselves. Eg: you’re walking down the street and you see the newstand with the title : “Lovely evening ahead” you smile and walk. But if the sign on the newstand says “Terrible snowfrenzy coming” you’re likely to buy the paper to read about what you should do, to protect yourself and your family.

Its not really the fault of the news media – they’re simply feeding the public what the public responds to….!

So you’ve got to be careful what you allow in from this onslaught of doom and despair. Remember the old adage, Rubbish in , Rubbish out !

I love the analogy from the Minister for Inspiration : “Life is like a sausage machine” You know the old kind of sausage machine with the turning handles. Think about it, if you put into the sausage machine – despair, overwhelmed and lack of control – guess what’s going to be in your sausage !
Yep, you got it – you’ve got a sausage full of despair, overwhelm and out of control ! Tasty? Would you feed it to your staff ?

So we have to make intelligent choices about which information we allow in.

Have you noticed that in order to make yourself feel down about something you have to generalise. The economy is terrible, the customers haven’t got any money, the staff don’t care. But when you look at these things closely, they just don’t stand up – When you get specific – “the economy is terrible”. But is it really? Is it for everyone? Or are some people making a lot of money?

This is pretty hard hitting stuff, and I can imagine some of you out there asking stuff like: How can I make myself miserable Rachel?
Well, that’s easy. Focus on what you don’t have, what’s not working and why it always happens to you….!

But in all seriousness, the real and lasting danger in negative thinking, is subscribing to the belief that its crap for everyone. How we look for evidence that its rubbish for all the shops next to us, so its ok not to try then, because its just the way it is. Psychologists call this “Learned helplessness” It’s an actual social phenomenon, but the good news is that its an opt out phenomenon!

What we need in this situation is a balanced view.

3 steps to getting a clear view:
1) See it as it is. – exactly as it is, not worse because then you’ll get overwhelmed
2) See it as better than it is now.
3) Make it like you see it ! - Make a step by step plan of how you’ll get to your
vision.

Now is the time to get really curious about what you could be doing? It’s the time to focus on solutions – not problems ! Focus instead on the value you can add. Look for areas that you’re sure you can add value in.

What could you do differently? Are you doing the same things everyone else is doing? Advertising in the same places? What are you doing to make your business stand out?

We live in a time of uncertainty – we can’t look to the past for answers. The present is a very different time to the last recession of the 80’s

Now then, pay attention here, because this bit coming up is important…..!

We all posess a reticular activation system ! Yes, I bet you didn’t know you had one of those ! What on earth is a Reticular activation system I hear you ask? Lets call it RAS for short to save my fingers.
Well, its like suddenly getting a focus. Eg, It’s the feeling you get when you buy a new car, and suddenly you notice this type of car on the roads wherever you go, whereas you’d never seen any before. That’s your RAS !
My point is, that we live in an information age. We are bombarded with it, there’s so damn much of it its hard to know what we need to pay attention to and what we don’t.

The smart thing to do would be to set your RAS to your specific business questions. What do you want to accomplish? What’re your goals …? Then you’ll be looking for answers to this question.

One way to do this is by modelling. This is where you find someone who’s getting the results you want and go ask them how they do it? You tell them what you know, and ask them what you don’t know that you need to know ? For example: If you were mountain biking down a new and dangerous trail, wouldn’t you take an experienced guide with you the first time, a) to keep you safe and b) to get the maximum enjoyment out of the trip?

You can look at people or companies outside your particular sphere, in fact that’s probably the best thing to do, whether it be a tyre changer or a beautician, we can all learn from each other.