Posts Tagged ‘retailers’

Will the World Cup benefit retailers ?

Saturday, June 19th, 2010

Long live the Vuvuzelas
It’s that time again. Every four years we’re infected with world cup fever as a wave of patriotism sweeps our nation. Even David Cameron has announced that Downing Street will fly the flag for England!

So now that the tournament has kicked off, our supermarkets, websites and shops are all competing to get in on the action, but will it benefit everyone?

According to polls, UK retail expenditure is expected to receive a £1.3bn boost during this summer’s World Cup in South Africa, so that’s the good news. But the bad news is that the uplift will only be in certain retail sub-sectors and it goes without saying that this increase in sales relies upon the success of the England team at the tournament and the ensuing feel good factor this generates, so I guess there’ll be a few fingers and toes crossed over the next few weeks.

Unfair as it might seem, the benefits of the world cup aren’t evenly spread. Town centres will mostly suffer from declining footfall, with department stores in particular being the worst affected as shoppers stay home for the games and spend their money elsewhere (although personally we always see a surge in football widows enjoying the quiet aisles during games)

There’ll be extra money spent on food and drink, so our supermarkets are the big winners here as people have their world cup parties – barbeque sales are soaring! While most supermarkets are using alcohol sales as a way to increase footfall but of course they’re cutting their margins to do so.

TV’s are another big spend area, with retailers such as Curry’s offering money back for every goal England score ! In the 2006 tournament the new flat screen TVs made electrical retailers a lot of money, but despite the emergence of 3D & LED televisions these are still not mass market enough for impulse purchases given the poor state of the economy. Still, there’s enough hype to keep electrical retailers very happy.

Retailers like Sainsburys are offering their staff world cup hours, which is one way to cut down on absenteeism. While M & S have the world cup winners from 1966 as the front men for their ad campaign which is a nice touch. Although my favourite product is still the B & Q world cup garden gnome – its one of those things you never knew you wanted till you saw it – trust me !

Excitement over the World Cup and better weather boosted high street sales last month but generally consumers are still watching their spending and waiting to see if they’ll be affected by the cuts that our new government is making clear are going to impact us all.

So we’re talking about a prolonged period of yet more uncertainty for business owners. The BRC is promoting cuts in spending, not tax or VAT increases. Analysts predict that raising the VAT rate to 20% would raise around £11.5 billion a year for the nations finances which must surely be tempting them ?

So, while you could never call me a football fan, I was inspired by the enthusiasm and pride of the South African people at the opening ceremony and the games since, and that’s something I wish we saw more of here in the UK.

Long live the Vuvuzelas !

Still not twittering…?

Monday, May 11th, 2009
Still not twittering...?

Still not twittering...?

Twitter, (and other social media are doing) are changing all the rules of advertising and marketing. This is going on under our noses, and we’re now in the era of conversational marketing. You hadn’t noticed ? Prepare yourself because this is a huge shift in the way things work, and the implications are massive for all of us !

The internet and social media have changed the way we discuss corporate brands and reputations. Yelp allows us to rate and review local businesses we frequent, Facebook allows us to connect with friends and family and share our interests and our shoe addictions, and Twitter is the destination for any shred of emotion we want to share with our network !

Consumers are figuring out that they get better information and support from being networked to each other than to companies. In short they turn to each other for advice.

The good news for businesses is that we are apparently allowed into their conversations. More and more companies are building MySpace pages, launching facebook profiles or setting up Twitter accounts for customer support. They are finding that the corporate voice of “we have something to tell you” doesn’t work on these mediums, instead a new conversational marketing language is what works on the new media.

A recent survey of Twitterers, asked about their top reasons for using the platform stated the top two as:

• I find it exciting to learn new things from people
• I value getting information in a timely manner

Having lots of people follow them was not a high priority for them.

So, from a consumer’s viewpoint, the new social media redress the balance between consumer and faceless large company, or even faceless small company. Retailers are using Twitter to engage with customers, both for customer service issues and to get feedback and dialogue with customers – almost a market research perspective. Not, interestingly enough – for selling, or at least not exclusively.

Seth Godin, the world famous marketer said that marketing is the act of telling stories about the things we make, do or create – stories that sell and more importantly today perhaps in our virtual world – stories that spread !

From a business or marketers perspective, engaging in Twitter allows you to be in the loop and also to hear what is being said about you and your brand, which gives you an opportunity either to learn from what you hear or to respond. If someone was bad mouthing your business wouldn’t you want to be able to defend yourself?

Aside from information and protecting a brand, Twitter also allows you to build a following that you can tweet to - letting them know about your business, your personality and what you have going on…. for free - in effect its free advertising, all it costs is your time and you can join the conversation !

If you are finding your tweets a bit much to handle, check out tweet deck, it’ll manage them for you and enable you to keep chirruping !